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The Lagoon Resort announces merger of Meliá hotels ahead of 20th anniversary

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SAL, CAPE VERDE. September 25th, 2026 – Two Meliá hotels at Cape Verde’s The Lagoon Resort are to merge ahead of the destination’s 20th anniversary, as its developer moves to streamline one of the country’s largest luxury resort operations.
Meliá Lana and Meliá Laguna Beach will merge to become Meliá Lana Hotel, forming part of a new chapter for The Lagoon Resort on the island of Sal.
The change comes ahead of 2027, when The Lagoon Resort will mark 20 years since its development began, and reflects the continued evolution of a resort group that has played a significant role in the growth of Cape Verde’s five-star tourism sector.
The wider Resort Group PLC (TRG), founded by entrepreneur Rob Jarrett in 2007, has built its business around large-scale beachfront hospitality developments in Cape Verde, working with international hotel and tourism brands to attract visitors from overseas markets.
Its strategy has centred on securing beachfront locations and developing large resort destinations in a market that was considerably less established when the group first began investing.
The group has developed a portfolio that has included Meliá Tortuga Beach, Meliá Dunas Beach and Meliá Llana Beach Resort & Spa, alongside other hospitality and leisure operations.
The partnership with Meliá Hotels International has been central to the group’s approach, combining TRG’s role as developer with the international hotel company’s established brand, operating expertise and distribution network.
The merger of Meliá Lana and Meliá Laguna Beach will now bring the two properties together under the Meliá Lana Hotel name.
Rob Jarrett, Founder of The Resort Group PLC said: “Bringing Meliá Lana and Meliá Laguna Beach together as Meliá Lana Hotel marks another important stage in the evolution of The Lagoon Resort. We have always taken a long-term view of Cape Verde and our investment in Sal, and it is particularly fitting that this next chapter comes as the resort approaches its 20th anniversary.
“Over the past two decades, we have seen Sal develop into an internationally recognised holiday destination, and we are proud of the role our resorts have played in that journey. Working alongside established international hospitality partners has been central to our approach from the beginning, and we believe this latest change will strengthen the offering at The Lagoon Resort as we look towards its next 20 years.”

For The Lagoon Resort, the change comes as Cape Verde’s tourism industry continues to expand and Sal strengthens its position as one of the country’s best-known international holiday destinations.
The island has become particularly associated with long stretches of sandy beach, year-round warm weather and a growing portfolio of international hotels and resorts.

The Lagoon Resort itself represents a significant part of that development. Over two decades, its growth has mirrored Cape Verde’s emergence from a relatively niche holiday destination into an established market for European visitors.
TRG has previously described its Cape Verde investment programme as exceeding €1 billion, covering resort developments, infrastructure and associated hospitality projects across the country.
The group’s expansion has not been without scrutiny. Its earlier use of investment products linked to Cape Verde hotel developments became the subject of regulatory attention in the UK, particularly in relation to pension-transfer advice. The FCA’s findings related to the conduct of the advisers and the suitability of the pension advice, rather than representing a finding against the hotel developments themselves, and the Resort Group is no longer under investigation in relation to this.
Rob Jarrett’s approach has focused on identifying emerging tourism markets and using partnerships with established international operators to support large-scale development.
The group’s Cape Verde strategy has also extended beyond individual hotels, with leisure and entertainment venues developed alongside accommodation in an effort to create destinations offering more than traditional resort stays.
The latest hotel consolidation therefore represents another stage in the development of a resort that has been part of Cape Verde’s tourism story since the late 2000s.
With its 20th anniversary approaching in 2027, The Lagoon Resort will enter the milestone year with Meliá Lana Hotel alongside Meliá Tortuga Beach and Meliá Dunas Beach, as part of its Meliá-branded hotel portfolio.
The anniversary will provide an opportunity to look back at two decades of development on Sal while the resort continues to adapt its accommodation offering for a new generation of international visitors.
Further details about the transition from Meliá Lana and Meliá Laguna Beach to Meliá Lana Hotel, including arrangements for existing bookings, are expected to be provided to guests as the changes take effect.
For more information, visit lagoonresort.com.

New TAF Platform Gives Freight Forwarders Greater Visibility Into Global Trading Partners

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Industry-built verification and peer-review network is designed to improve transparency and reduce risk across international logistics relationships.

BORDON, UK. September 25th, 2026 – International freight forwarders now have a new resource for researching overseas trading partners with the global launch of Trust A Forwarder (TAF), an independent peer-review and verification platform built by and for the forwarding industry.

The platform responds to a longstanding challenge within international logistics: knowing whether an overseas partner can be relied upon before business is placed with them. TAF combines company verification, professional credentials, and feedback from fellow logistics providers to give forwarders a clearer view of potential counterparties.

International shipping continues to face additional complexity as businesses navigate requirements including the EU’s Import Control System 2 (ICS2), alongside emerging carbon-tracking obligations. TAF provides a centralised source for reviewing operational credentials, statutory licences, and peer-verified performance, including recognised qualifications and accreditations such as FIATA, IATA, AEO, BIFA, and ISO.

“Finding a dependable overseas agent shouldn’t be a game of chance,” said Gary Magee, Director of Trust A Forwarder. “Too many logistics businesses lose time, money, and reputation due to poor communication and broken promises from unvetted third parties. TAF shifts the power back to reputable forwarders, creating a transparent community built on accountability and real operational data.”

Key Platform Features

  • 7-Point Peer Reviews: Moves beyond basic 5-star sliders with operational evaluations covering reliability, proactive communication, cargo handling, pricing transparency, and payment settlement speed.
  • Centralised Compliance & Accreditations: A dedicated hub to display statutory operating licences and recognised credentials, including FIATA, IATA, AEO, BIFA, and ISO certifications.
  • Live Trust Toolkit: Verified members can deploy live website review widgets and email signature badges to prove their vetted standing on commercial quotations and correspondence.
  • Pre-Loaded Network Access: More than 1,700 international companies are already indexed, allowing forwarders to immediately claim, verify, and optimise their corporate profiles.

To support business growth and international visibility, TAF provides tiered annual membership options, Approved and Premium, designed for forwarders aiming to secure regional territory dominance, enhance digital credibility, and capture high-intent B2B routing tenders.

Logistics professionals and independent forwarding companies can locate their company listing, select a membership tier, and explore the directory at www.trust-a-forwarder.com.

Technology and anaesthetic expertise reshape the approach to aesthetic treatment

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A combination of medical expertise and emerging technology is being used by Dr Ed Robinson to rethink how cosmetic procedures are delivered, with ultrasound, nerve-block techniques and AI now forming part of his clinic’s approach to patient care.

Dr Ed Robinson, founder of Dr Ed Robinson Aesthetics, is introducing the systematic use of regional nerve blocks alongside ultrasound, while also incorporating AI into the organisation and administration of his clinic.

The aim is to make selected procedures more comfortable, reduce reliance on assumptions and give practitioners greater information about a patient’s individual anatomy before and during treatment.

Building on his background in NHS anaesthesia and his training in anatomy, Dr Ed is applying established medical principles more systematically within an aesthetic setting.

Dr Ed said: “A cosmetic procedure is still a medical procedure, and patients shouldn’t be expected to put up with unnecessary pain or uncertainty because their treatment is elective.

“My background in anaesthesia taught me to think very carefully about pain management, while ultrasound allows me to see what’s happening beneath the skin rather than relying on assumptions.”

Regional nerve blocks can be used during selected facial procedures to make treatment significantly more comfortable without unnecessarily swelling or distorting the area being treated.

Rather than repeatedly injecting local anaesthetic throughout a treatment area, the technique involves placing a carefully calculated amount close to a sensory nerve to temporarily numb the wider area.

Dr Ed said: “Nerve blocks are not new. They’re well established in medicine, dentistry and anaesthesia.

“What I want to challenge is the idea that discomfort is something patients have to accept during aesthetic treatment. Where appropriate, we can use medical techniques to make the experience much more comfortable.”

Dr Ed is also integrating ultrasound into assessment, treatment planning, injections and complication management.

It can help Dr Ed visualise muscles, blood vessels, tissue layers and existing filler before treatment, as well as assess complications or help make filler dissolving more targeted.

He said: “Everybody’s anatomy is slightly different.

“Ultrasound gives us another layer of information so we can make more informed decisions before we treat.”

Ultrasound can be used to assess the masseter muscle before Botox treatment, map anatomy ahead of filler procedures and investigate problems following previous injectable treatments.

It can also help make filler dissolving more targeted by identifying where existing product is located before treatment takes place.

Dr Ed said: “Innovation in aesthetics shouldn’t be about using something because it’s new.

“It should be about whether it can genuinely improve the patient experience, precision or outcome. That’s the standard we’re trying to establish. We’re currently using AI to support clinic notes and help with clinic organisation, but in time I’m sure we will be able to expand to treatment decisions and procedures too.”

The approach follows Dr Ed Robinson Aesthetics’ recent first CQC assessment, in which the clinic received an overall Good rating.

Inspectors recognised the clinic’s governance and culture of continuous improvement, finding that it used emerging evidence and developments within the sector to improve treatment and patient outcomes.

At Liberatum Venice, filmmakers explore how cinema can push back against online judgment

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Bruno Wang joined Lee Daniels, Nadine Labaki and Marisa Berenson for a Liberatum-curated conversation about restoring context and humanity in an age of instant digital judgment

Cinema can offer something increasingly rare online: time to understand a person before reaching a conclusion. At Liberatum Art & Cinema in Venice, filmmakers Lee Daniels and Nadine Labaki discussed how film can challenge the speed of digital judgment by giving audiences the chance to encounter people through their stories, contradictions and lived experiences.

Held at Palazzina Grassi on 7 September as Liberatum celebrated its 25th anniversary, the programme brought together film, performance and public discussion around questions of human dignity. Pure Land Foundation founder Bruno Wang hosted Daniels, Labaki and actor Marisa Berenson for a panel exploring what happens when a complex human life is reduced to a photograph, comment or label.

Labaki spoke about the rapid judgments that can emerge online. “It takes a moment, it takes a situation, it takes a phrase, it takes a comma, it takes a word to completely judge somebody,” she said. “And then it becomes like a verdict.” Cinema offers a different kind of encounter, allowing audiences to remain with a character and discover their motives, histories and contradictions. “You start seeing their contradictions,” she said, and may eventually “fall in love with that person, even if you don’t agree with them.”

Daniels connected this idea to his own experience of feeling unseen. “Precious was just representative of me not being seen as a Black queer man in the ’80s when I wanted to be seen,” he said. “So many of us are invisible to people. We don’t fit the norm, then we are not significant.” He described his work as an effort “to give voice to people that don’t have voices and a face for people that aren’t seen.”

The speakers also considered the limits and possibilities of art. Labaki recalled making Capernaum with the hope that the film could contribute to changes in laws protecting children, while recognising the difficulty of translating cultural impact into institutional change. Daniels described a different kind of response after a screening of Precious, when an abuser told him, “Thank you. I will stop doing this to my daughter.” Berenson said such encounters mattered because “change starts on an individual level”.

A representative of the Pure Land Foundation said: “The Pure Land Foundation is increasingly interested in what happens when a person is misunderstood, judged or reduced to one public moment, and in what it takes to recover a fuller account of who they are. Cinema asks an audience to stay with a life long enough for the fuller person to emerge. Supporting Liberatum Art & Cinema allowed the Pure Land Foundation to place those questions at the heart of a public cultural programme.”

The wider event featured a poetry recital by Iranian singer and songwriter Sevdaliza alongside the 2026 Liberatum Pioneer Awards. Marina Abramović, Daniels and Labaki received awards recognising their contributions to performance art and cinema, with tributes from Rossy de Palma, Debi Mazar and Berenson.

Closing the discussion, Bruno Wang connected the conversation with the Buddhist principle of right speech. “Language is not always neutral,” he said. “The words that we use actually could shape perception, shape relationships and shape the reality.” He called for “a more humane culture of communication” capable of bringing accountability, compassion and complexity together while allowing space for transformation and growth.

As AI Creates More Content, Human Curation May Become the New Digital Filter

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With artificial intelligence making it easier to produce and distribute digital content at unprecedented scale, web entrepreneur Miles Noble believes trusted human judgement could become increasingly important in helping people separate useful resources from the growing volume of online noise.

The internet has spent the past two decades becoming increasingly effective at helping people locate information. But as artificial intelligence makes it easier to create, organise and surface content, web entrepreneur Miles Noble believes the next challenge is ensuring that the most relevant resources reach the people who actually need them.

That challenge is already emerging within specialist digital communities. SquareLocator, Miles’ curated discovery platform for the Squarespace community, now features more than 1,300 products from almost 80 independent creators, demonstrating the range of digital resources competing for users’ attention.

For independent developers, designers and creators, this growing competition presents a particular challenge. Thousands of specialist digital products are being developed every day, yet many may struggle to reach the audiences they were created to serve.

Miles believes the internet has gradually developed a system in which the strongest product is not necessarily the one that receives the greatest visibility.

“We spent 20 years optimising the internet to help people find information,” says Miles. “We now need to optimise it to help people make choices.”

The value of curation is already understood by some independent creators. Hannah Shaw, founder of Studio Founded, trained in museum curating before establishing a full-service studio and template library. She believes a collection derives its value not simply from how much it contains, but from the thought and judgement that determines what belongs within it.

“We keep our collection small, with art-directed designs that carry a point of view,” says Hannah. “I prefer a curated collection of templates that can form part of a customer’s brand for years to come.”

For independent creators, that distinction is significant. A specialist developer may produce an outstanding plugin. A designer may create an exceptional template. A small software company may build a genuinely useful tool.

Yet producing something valuable does not automatically lead to discovery. Established companies can dedicate substantial budgets to SEO, advertising, content marketing and increasingly sophisticated digital campaigns. Smaller creators may have the expertise to develop excellent products but fewer resources with which to compete for attention.

For Roland van den Hout, co-founder of Squarespace plugin developer SQSMODS, the problem can remain even after a product has demonstrated its value. “We’re living in an attention economy where the real problem isn’t access; it’s overload. More tools, more choices, and more noise compete for the same limited attention. That makes curation incredibly valuable.”

Roland continues: “SquareLocator helps people cut through that noise and find the Squarespace tools worth discovering. For us at SQSMODS, it means being found in the right context, by people already looking for ways to make Squarespace better.”

“The internet has become very good at rewarding visibility,” says Miles. “But visibility and quality aren’t necessarily the same thing.”

The challenge is especially pronounced within specialist ecosystems, where users often need highly specific solutions. A designer could be searching for a particular Squarespace integration. A business owner may need a specialist template. A developer might be trying to find a tool designed to address one narrowly defined technical issue.

The appropriate solution may already exist, but locating it can involve working through search results, social media, community discussions and individual websites. This is the challenge Miles aimed to address through SquareLocator. Launched in June 2026, the platform brings together Squarespace templates, plugins, tools and courses from independent creators within a curated discovery environment.

Instead of trying to become an exhaustive directory, SquareLocator focuses on selected resources and straightforward discovery paths. For Miles, the objective is less about creating a larger database and more about providing a more effective filter.

“There’s a misconception that discovery means giving people more options,” he says. “Sometimes the most useful thing you can do is remove 90 per cent of the options and help someone understand why the remaining 10 per cent are worth looking at.”

Miles expects the issue to become increasingly relevant as AI reduces the barriers to creating digital products and content. Greater production could bring more choice, but it could also intensify competition for people’s attention. This may increase the role of platforms that help users distinguish between what is simply visible and what offers genuine value.

“AI is going to make it easier to create,” says Miles. “But if everyone can create more, the ability to discover the right things becomes even more important.”

SquareLocator is currently focused on the Squarespace ecosystem, but Miles believes the model could have broader applications. He sees potential for niche communities to increasingly move away from huge, indiscriminate directories and towards smaller specialist platforms built around expertise, trust and recommendation.

“The creator economy doesn’t necessarily have an ideas problem,” he concludes. “It has a discoverability problem. There are incredible people building incredible things. The challenge is making sure the right people can find them.”

Engage Customer Summit returns to London on 7 and 8 October

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The two-day edition brings 3,000 senior leaders and case studies from 250 of the world’s largest brands to Evolution London, built around a joined-up approach to customer experience across every department that touches the customer

LONDON, UK. September 23rd, 2026 – The Engage Customer Summit will run over two days when it returns to Evolution London on 7 and 8 October 2026. The industry’s largest gathering of customer-facing leaders is free to attend and expects 3,000 senior delegates.
Seven stages run in parallel: the Main Stage, Future of the Contact Centre, Customer Contact, Customer Experience Management, Marketing and CRM, Loyalty, Retention & Growth, and Data, Insight & Analytics.
Delegates are encouraged to move between stages rather than stay in their own discipline, and several panels take the silo problem head on, including Breaking Down the Walls: How Cross-Functional Teams Are Transforming CX, Breaking Down the Silos: Uniting Sales, Marketing & Service Around the Customer, and From First Click to Loyal Customer: Leading the End-to-End Experience.
The two days are built around a single question: what is actually working. Day one, The Customer Reality, puts rising expectations, economic pressure and rapid technological change front and centre through case studies, panel discussions and honest peer conversation.
Day two, The Engagement Benchmark: Where Do You Stand?, gives delegates the measure, so they leave knowing where their organisation sits, what their peers are prioritising and what to do next.
Katie Browne, Head of Events at Engage Business Media said: “Customers do not experience an organisation department by department, yet most organisations are still built that way. Sales, service and marketing each own a stretch of the journey, each measure their own success, and the customer feels the seams.
“The 2026 summit puts all three audiences on one agenda for the first time, so the people responsible for the whole journey are in the same building, in the same conversations, for two days.”
Agenda highlights
The UK CX Report 2026. Engage Customer & Ipsos launch The Opportunity for Delight: Rising Above the Mediocre, a nationally representative study examining the rise of “nothing notable” experiences and makes the case for revisiting Voice of the Customer with fresh eyes.
250 Case studies from household names. Speakers include DHL Express, HSBC, Barclays, NatWest, Sky, Virgin Media O2, Specsavers, The Economist, the Financial Times, The Telegraph, Auto Trader, Xero, Experian, Depop, Anglian Water, HM Revenue & Customs, the NHS, Transport for Wales, the Open University and Cambridge University Press & Assessment.
Voice of the Room, a new format. Live audience surveys on the biggest topics in CX, with the room’s answers set against the national data in real time. It runs across seven breakout slots over the two days.
An honest look at AI. Sessions tackle what leaders are finding rather than what they were sold, including The AI Reality Check: Why Investment Isn’t Delivering and What CX Leaders Need to Change, Why AI Automation Projects Stall (And How to Get Them Moving Again), and a roundtable on AI agent washing: how much of what you bought is actually an agent.
Day two headliner. Inside Out: Brand Building and Customer Engagement Starts With Your People. Presented by Edelman following their recent Trust Barometer research.
Senior leadership focus groups and roundtables. Two 90-minute C-suite focus groups run on the mezzanine, alongside roundtables on subjects including customer outcome improvements, moving from proof of concept to production, and the changing hand-off between people and automation.
Summit After-Party. Day one closes with drinks and networking from 5pm.
Registration is free for senior customer engagement professionals and the last remaining tickets can be found at EngageCustomer.com. The full agenda is available at www.engagecustomer.com/engage-customer-summit-agenda.

Rising demand for pawnbroking drives 115% profit increase for Prestige

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LONDON, UK. September 23rd, 2026: Growing numbers of Britons are using valuable possessions to unlock cash, with Prestige Pawnbrokers reporting a major rise in profits over the past two years.

Prestige Pawnbrokers has seen pre-tax profits increase by approximately 115% in two years, while revenue rose by 54% to more than £15 million.

James Constantinou, founder of Prestige Pawnbrokers, who shot to fame on Channel 4’s Posh Pawn, said more people are using watches, jewellery, handbags and other luxury possessions to access money.

He said: “We’re seeing more people looking around their homes and realising they have thousands of pounds sitting in watches, jewellery and handbags.

“People need access to money for all sorts of reasons, and pawnbroking gives them the option of raising it against something they already own without having to sell it.

“Once the loan is repaid, they get their item back.

“With the cost of everything going up, people are becoming much more aware of what their possessions are worth and how they can use them.”

Prestige’s live loan book has grown by almost 50% in two years, with annual interest income now surpassing £5.3m.

The company has also recorded its strongest year in history, generating more than £15m in annual revenue for the first time.

James said: “Pawnbroking has changed enormously. There used to be a perception that you only walked into a pawnbroker if you were desperate for money, but that isn’t the case anymore.

“We’ve customers with assets worth tens of thousands of pounds who might need money quickly and don’t want to sell something they’ve spent years owning or collecting.

“For them, it can be a straightforward way of accessing money from an asset they already have.”

Prestige recorded nine months with revenues exceeding £1m during FY26, compared with just one £1m-plus month two years earlier.

Its highest-performing month brought in approximately £2m in revenue.

James said: “Two years ago, we had one month where revenue went over £1m. This year we’ve had nine.

“That shows just how much demand has grown and we’re now dealing with more high-value items than ever before.”

It isn’t just pawnbroking that’s growing, with second-hand luxury sales also soaring.

Second-hand luxury sales at Prestige have increased by more than 60% in two years to £10m annually.

James said: “The other side of the business has exploded as well.

“People still want beautiful watches, jewellery and handbags, but they’re becoming more careful about how they buy them.

“Buying pre-loved can mean getting the same Rolex, Cartier or Hermès piece for less than buying new, and people are far more comfortable doing that than they were a few years ago.

“We’re seeing people use the pre-owned market at both ends. Some are getting money from the luxury items they already own, while others are coming through the doors looking to buy them.”

Prestige’s profits have grown considerably faster than turnover, with pre-tax profit rising by approximately 115% compared with a 54% increase in revenue over two years.

James said: “These are the strongest figures we’ve ever had.

“Pawnbroking is one of the oldest businesses in the world, but the way people use it is changing.

“People are much more aware of what their possessions are worth and, with household finances being squeezed, I think more are going to look at what they already own.”

Constantinou currently runs eight Prestige Pawnbrokers stores across the country, with branches in Hatton Garden, Gracechurch Street in the City of London, Chelsea, Richmond, Weybridge, Guildford, Loughton and Manchester.

The business, which brought a premium approach to the traditional pawnbroking industry, has become a multi-million-pound enterprise.

Asbestos Continues to Claim Thousands of Lives Each Year, Says Shield Services Group

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BRISTOL, UK. September 23rd, 2026 – The long-term impact of asbestos exposure remains a significant concern for businesses, landlords and property owners, with thousands of people in Great Britain still dying from asbestos-related illnesses each year, according to nationwide asbestos removal specialists, Shield Services Group.

Around 5,000 people die from asbestos-related diseases every year in Great Britain, according to HSE estimates. 126 workers were killed in work-related accidents in 2025/26, highlighting the scale of the less visible threat posed by occupational disease. 2,146 people died from mesothelioma in 2024 alone, a cancer strongly associated with past asbestos exposure, with many current deaths resulting from exposure that occurred decades ago.

Although asbestos was banned in the UK in 1999, asbestos-containing materials remain in many older commercial, industrial and public buildings. The risks have therefore not disappeared, particularly where asbestos materials are damaged or disturbed during maintenance, refurbishment or demolition work.

The figures relate to different categories and time periods, but they illustrate the considerable and often hidden legacy left by asbestos exposure.

Paul Lillis, Asbestos Managing Director at Shield Services Group, said: “The fact that thousands of people continue to lose their lives to asbestos-related disease every year shows why we cannot afford to become complacent. Asbestos may have been banned decades ago, but it remains within buildings across the country and must continue to be identified and managed properly.”

HSE figures demonstrate how dramatically Britain has improved its record on fatal workplace accidents over the longer term. The 126 worker deaths recorded in 2025/26 compared with 217 twenty years earlier and 495 in 1981. However, occupational diseases caused by historic exposure remain a major challenge.

Asbestos is a particularly difficult legacy because diseases associated with exposure typically take many years to develop. HSE says widespread historical use of asbestos-containing products, particularly within the post-war building industry, contributed to the substantial number of asbestos-related disease deaths seen in Britain today.

Evlo shortlisted for Best Use of Technology at the Collections and Vulnerability Awards 2026

UK consumer lender recognised for AI-led work with CourtCorrect that turned thousands of customer journeys into a new frontline standard for collections
LONDON, UK. September 22nd, 2026: Evlo, the UK consumer lender specialising in personal loans for people underserved by mainstream credit, has been named a finalist in the Best Use of Technology category at the Collections and Vulnerability Awards 2026, organised by Credit Strategy.

The awards celebrate the organisations, teams and individuals raising standards across collections and customer vulnerability. This year’s shortlist showcases the breadth of work taking place across the sector, from teams delivering better outcomes for vulnerable customers to organisations embracing new approaches, technology and best practice in collections.

The winners will be announced on 8 October 2026 in Manchester, where professionals from financial services, utilities and telecoms will gather to recognise the resilience, innovation and leadership making a meaningful difference for customers.

Evlo’s shortlisted entry recognises its work with CourtCorrect, the AI-powered compliance and complaints platform. Together they analysed around 2,100 complete customer journeys across two months, connecting calls, notes, customer history, affordability data, payments, arrangements, correspondence and outcomes into a single evidence base. Rather than asking the technology to confirm that existing processes were working, Evlo used it to challenge assumptions, surface patterns that were not visible through manual review and identify what needed to be asked next.

The analysis revealed that customer engagement on its own did not always translate into controlled account progression, and that the strongest outcomes shared clear characteristics: specific commitments on amount, date and method, arrangements aligned to income cycles, and a clearly owned next step. Evlo converted these findings into a pocket-sized collections playbook now carried by every collector, supported by aligned coaching cards for supervisors, refreshed training and first-line assurance checks against the same standard. The approach has been rolled out across Evlo’s collections operations in the UK and South Africa.

Sam Foster, Head of Marketing and Communications at Evlo, said: “Being shortlisted alongside some of the most respected names in the industry is a real credit to our collections team and to CourtCorrect. What made this project different was that we did not use AI to tick boxes. We used it to ask better questions of our own data and then put the answers directly into the hands of the people talking to our customers every day. That is where technology earns its place, when it changes what happens on the frontline.”

The full shortlist is available at: www.creditstrategy.co.uk.

Find Out How Visible Your Business Really Is Online With PR Fire’s Free SEO & AI Audit

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Knowing where your business stands online can be harder than it looks. A website may appear healthy on the surface while important search visibility has declined, organic traffic has slipped or the brand is barely appearing in the places potential customers now use to find information. PR Fire has introduced a free audit to help businesses get a clearer picture of their performance across both conventional search and emerging AI-driven search platforms.

PR Fire has launched a free AI visibility and SEO audit designed to tackle exactly this problem, giving users a clear snapshot of how their site performs across traditional search and the newer AI-powered search engines reshaping how people find information. This service is live now at prfire.co.uk

What Does the PR Fire SEO Audit Tool Actually Check?

PR Fire’s SEO audit runs a technical SEO analysis across several core areas that directly influence search engine rankings. It examines SEO factors such as keyword rankings, content, backlinks and visibility in AI search results.

The aim isn’t simply to provide a collection of technical SEO statistics.

Instead, the audit is intended to identify where a brand is performing well online, where visibility may be being lost and where there are opportunities for improvement.

What About AI Visibility? Why Does It Matter Now?

The way people search is shifting fast.

Platforms like ChatGPT, Perplexity and Google Gemini now pull answers directly from web content, presenting them in conversational formats. If your site isn’t structured for these systems, brands risk vanishing from the very places where a growing share of queries get resolved.

PR Fire’s audit includes AI insights to evaluate how well your content is positioned for generative AI search optimisation. This extends well beyond traditional ranking factors, identifying content clarity and how easily AI systems can extract and cite your information.

The audit can help businesses begin to explore the question: is my brand represented clearly and credibly enough online to be discovered by AI?

How the Free Audit Works

The audit is simple: visit their website prfire.co.uk and fill in the online form detailing your brand’s URL and a few key details. A member of the SEO and GEO team is then assigned to research the brand and assess its online presence against the audit’s core checkpoints.

The report breaks those findings into a bespoke actionable strategy rather than simply receiving an automated report. This service also gives brands the opportunity to speak to an expert in SEO and GEO and get real-human insights on how to improve their brand’s performance.

No account creation is required, and no payment details are requested. Results arrive quickly.

Digital PR and Its Role in Online Visibility

PR Fire is a UK press release distribution agency offering Digital PR solutions. The link between digital PR and search performance is well documented. Quality press coverage generates authoritative backlinks, bolsters domain authority and sends trust signals that search engines weigh heavily when determining rankings.

An SEO audit might reveal, for instance, that a business has strong on-page content but zero external links pointing to its domain. That’s a textbook scenario where digital PR fills the gap. A single well-placed press release picked up by relevant publications can shift a backlink profile meaningfully, especially for smaller businesses competing in tight local markets. The audit pinpoints whether this is a priority area.

For businesses exploring how to improve search engine rankings without retaining a full agency, the combination of a free audit and targeted PR distribution creates a practical workflow: identify the problems first, then address them with specific, measurable actions rather than broad guesses. That approach created by PR Fire produces better results than most businesses realise, and it starts with knowing where you actually stand today.

You can request your complimentary GEO and SEO audit directly from PR Fire and have your findings reviewed with one of its specialists.

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