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Logistex Wins Key Automation Contract for Yusen Logistics (UK) in Northampton

Logistex is excited to confirm that they have secured a significant automation contract with Yusen Logistics (UK) for their 1.2 million square foot warehouse facility in Northampton.

This cutting-edge Sustainable Distribution Centre (SDC) will serve as an automated hub for B2B and B2C operations, with a capacity of 240,000 pallet locations. The warehouse is divided into two chambers, dedicated to Pharmaceutical and Ambient goods.

Logistex’s role includes delivering an Automated Storage and Retrieval System (AS/RS) with Aisle Changing and Fixed Aisle cranes, an Automated 4-way Pallet Shuttle system for Pharmaceutical clients, and an Autonomous Mobile Robot (AMR) Goods to Person solution for both chambers. Their Reflex warehouse system will integrate with all automated technologies to ensure smooth control over inventory and picking.

Justin Saw, Business Development Director at Logistex, said: “The team at Logistex has collaborated closely with Yusen Logistics (UK) during the tender process, forming a strong partnership. The flexibility to implement best-in-class technology underscores Logistex’s expertise as a high-level systems integrator.”

Benjamin Bird, Business Development and Solutions Director at Yusen Logistics, added: “This project is a strategic milestone in our journey towards delivering sustainable logistics services by 2030, offering net zero warehousing solutions to our customers. The SDC’s shared user automation is set to support both B2B and D2C operations, and its location near the rail terminal provides further carbon reduction opportunities. This entire operation is built around ESG values.”

Claridge’s Historical Collection to Be Auctioned

Having just been crowned the UK’s best hotel by The World’s 50 Best Hotels list, Claridge’s is preparing to auction an extraordinary collection of archived items, which also includes pieces from sister hotels The Connaught and The Berkeley.

Maybourne, the group behind these luxurious establishments, is working once again with NCM Auctions to bring this vast and impressive collection to the public.

The collection spans over a hundred years, featuring custom furniture from renowned designers such as Ben Whistler and David Linley, alongside pieces from the Marcus Wareing Restaurant and ceramics by John Wigmore.

Scheduled for 25 and 26 September, the auction will offer a wide range of items, including antique furniture, bespoke commissions, lighting, artwork, and other unique pieces from the three prestigious London hotels.

As part of their ongoing sustainability efforts, Maybourne is embracing a circular economy, extending the lifecycle of these historic items by working with NCM Auctions.

Amy Rutherford, from NCM, said: “We’re delighted to be working with the team at Maybourne again and we can’t wait to bring this collection to a global audience once more with our live hybrid auction. The catalogue features over 600 items and includes iconic pieces from David Linley, exclusively for Claridge’s, seating and tables direct from The Blue Bar, items from the Marcus Wareing Restaurant and many more.”

Bidders can place offers online before the live auction begins on 25 September. The collection will also be available for viewing by appointment on 24 September.

Those interested must register for the auction and arrange viewings by calling 01302 898260. The online catalogue is now available, with pre-auction bids being accepted. The live auction will start at 11am on 25 and 26 September.

Sign up now for further details.

Revitalising Brands: Inc & Co’s Strategy for Business Turnarounds

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Revitalising a struggling brand can seem like a daunting challenge, but Inc & Co has made it their mission to breathe new life into failing businesses. By focusing on key strategies such as customer-centric approaches and aligning with current market trends, Inc & Co successfully transforms brands and boosts their market presence. They delve deep into analysing the root causes of a brand’s difficulties, allowing for targeted and effective solutions.

Inc & Co leverages its team’s expertise to identify unique opportunities that give a brand a fresh and appealing identity. This often involves innovative thinking and imaginative strategies that rejuvenate a brand’s image and offerings. Whether it’s reconceptualising the brand’s identity or tapping into new target markets, they ensure that brands don’t just survive but thrive.

These strategies and approaches are not only effective but essential for any business facing decline. Inc & Co’s success stories offer valuable insights into how struggling brands can be turned around with precise and thoughtful action. Readers will discover how businesses can reinvent themselves even in the face of adversity.

Understanding Brand Decline and the Imperative for Revitalisation

A brand can face decline for many reasons, and the need for revitalisation follows closely when its position in the market falters. Issues like decreased market share and waning brand equity highlight the necessity for a strategic approach to boost a brand’s standing.

Diagnosing Brand Health Issues

Diagnosing a brand’s health involves identifying signs that indicate decline. Reduced market share is a clear symptom, often tied to falling consumer interest and competition pressures. Brand equity loss signals reduced customer loyalty and recognition.

Effective diagnosis requires thorough market research to track changes in consumer perception. Businesses should monitor factors like sales volume, and customer feedback to evaluate brand health. Early detection of these issues allows for timely interventions, limiting potential damage.

Key Factors in Failing Brands

Several factors can contribute to a brand’s decline. A primary cause is the failure to adapt to changing consumer preferences. Stagnant product offerings in a dynamic market can lead to obsolescence.

Competition also plays a critical role in diminishing brand appeal. New entrants or innovative competitors can overshadow existing brands, stealing market share. Additionally, internal issues like poor management decisions can impede a brand’s ability to respond effectively to market shifts and challenges.

The Product Life Cycle and Brand Mortality

All products have a life cycle that includes introduction, growth, maturity, and decline. Understanding this cycle is crucial for recognising when a brand might face mortality. During the decline phase, sales typically drop, signalling the need for revitalisation strategies.

Brands must pay attention to the maturity stage, where growth stagnates, to implement changes that can rejuvenate image and offerings. By anticipating changes and innovating, brands can prolong their relevance and postpone decline, ensuring sustained engagement with their target audience.

Strategies for Brand Revitalisation

Revitalising a brand involves understanding market dynamics and customer desires while making strategic adjustments. Embracing innovation, focusing on customer needs, and refreshing brand identity are key aspects. This revitalisation process aims to strengthen brand recognition and customer loyalty.

Realigning With Market and Customer Needs

Successful brand revitalisation starts by understanding the current market landscape and aligning the brand’s offerings with customer expectations. Gathering data on consumer behaviour and preferences helps refine products and services. Companies can conduct surveys and focus groups to gain insights into target audiences.

This approach ensures that businesses stay relevant in a competitive market. By addressing customer needs, brands can enhance customer response and boost their market position.

Innovating Brand Elements for Contemporary Relevance

To achieve contemporary relevance, it’s vital to innovate brand elements. This could include adjustments to the product line, advertising strategies, or even packaging design. Introducing modern and unique offerings can distinguish a brand from its competitors and capture consumer interest.

Innovation is essential for maintaining brand differentiation. Experimenting with new technologies and keeping an eye on market trends can significantly aid this process.

Implementing A Customer-Centric Approach

Adopting a customer-centric approach places the consumer at the heart of brand strategy. Personalised experiences and a focus on customer satisfaction can lead to stronger brand loyalty. Engaging with customers through feedback channels and rapid responses shows the brand values their input.

This focus not only strengthens relationships but also ensures that the brand evolves with customer expectations, fostering brand loyalty and retention.

Refreshing Visual Identity and Messaging

A brand’s visual identity and messaging often need a refresh for renewed appeal. Updating logos, colour schemes, and taglines can offer fresh perspectives to existing and potential customers. Branding elements should reflect current trends while embodying the brand’s core values.

This refresh should also extend to messaging. Clear, compelling communication resonates better with audiences and enhances brand image.

Revamping Product Offerings and Marketing Strategies

Updating product offerings is crucial for engaging a modern audience. Introducing new products or improving existing ones can ignite interest in a fading brand. Crafting effective marketing strategies is also essential. This might involve launching targeted marketing campaigns that highlight new features or unique selling points.

By revamping both product offerings and marketing activities, brands can recapture lost market share and improve overall market performance.

Stay connected with Inc & Co on Twitter, Instagram, YouTube and LinkedIn for the latest updates and insights.

Dubois knocks out Joshua to retain IBF heavyweight title

Daniel Dubois delivered a career-defining performance by stopping fellow Briton Anthony Joshua in five rounds, securing his place among boxing’s elite in front of 96,000 fans at Wembley Stadium on Saturday.

27-year-old Dubois knocked Joshua down multiple times, retaining his IBF heavyweight title and casting doubt over the future of his domestic rival’s career.

The London-born fighter sealed the victory with a devastating counter right hook, marking the most significant win of his 24-fight career.

Joshua, 34, had hoped to become a three-time world champion and reclaim his spot at the top of the heavyweight division.

However, Dubois’ commanding performance left those aspirations in tatters. This defeat marks Joshua’s fourth loss in 32 professional fights, a stark contrast to his once-dominant reign.

Joshua, a 2012 Olympic gold medalist, had worked his way back to mandatory challenger status, but the nature of Dubois’ win raises serious questions about the next step in his career.

“Are you not entertained?” Dubois shouted to roaring applause after the fight.

“I’m a gladiator. I’m a warrior to the end. I want to reach the top level of this sport and fulfill my potential.”

For Dubois, the victory represents the crowning moment of his career.

After being elevated to world champion status when Oleksandr Usyk vacated the IBF belt, Dubois had been searching for a defining win to cement his legacy. Saturday’s knockout delivered just that.

Dubois weighs in at career heaviest but still four pounds lighter than Joshua ahead of Wembley shown

Anthony Joshua outweighed Daniel Dubois by four pounds for their blockbuster title fight at Wembley on Saturday despite a career-heaviest weight for his British rival.

Joshua weighed in at 252.5lbs while Dubois scaled 248.6lbs at Nelson’s Column ahead of their world heavyweight title showdown on Saturday.

Greeted to a mixed reception in London, Joshua clocked slightly heavier than his weight against Francis Ngannou, with Dubois almost three pounds higher than his previous heaviest.

Tension between the British duo has raised in the last week and were seen in an intense face-off ahead of the weigh-in.

The bout will settle the holder of the IBF world championship, with Dubois currently the champion after his interim belt was upgraded.

As well as that title, a bout with either Tyson Fury and Oleksandr Usyk is also potentiall at stake on Saturday evening.

“You’ve been with me through my ups and downs,” said Joshua. “If I can ask you one favour – pray for me, for my success and for me to become a three-time heavyweight champion of the world.

“I’m a gladiator and I’m about to step into an arena to perform for the people. I’m pumped and ready to perform.”

“A lot of work and training has gone into this, and I’m just ready to go now,” said Dubois afterwards. “I’m ready to fight. It’s time to get in the ring.

“A win, by any means necessary.”

Dave Antrobus Warns of AI’s Role in Potential Mass Unemployment Crisis in the UK

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The rise of artificial intelligence (AI) in the United Kingdom presents a double-edged sword. While AI’s capabilities could revolutionise industries and improve efficiency, there’s a pressing concern about its potential to displace workers, causing widespread job losses. Dave Antrobus, a prominent figure in technology and co-founder of Inc & Co, warns that AI could lead to significant unemployment challenges in the UK if not carefully managed.

Dave Antrobus believes that it’s crucial to address these fears by focusing on retraining and reskilling the workforce. As AI integration continues, the landscape of employment is changing rapidly. Antrobus highlights the importance of adapting to technological shifts to safeguard jobs and secure economic stability.

With discussions about AI and employment gaining momentum, it is clear that without strategic planning, millions of jobs could be at risk. As the UK manoeuvres through these changes, voices like Antrobus’s stress the need for a thoughtful approach to harness AI’s potential while protecting the workforce.

The Impact of AI on the UK Job Market

Artificial Intelligence (AI) is transforming the UK job market with both threats and opportunities. While automation might result in job losses, it also opens up avenues for new roles and skills. The challenge lies in navigating the transition by retraining and leveraging economic growth potentials.

Analysis of Potential Job Loss Due to Automation

AI is expected to affect many sectors, possibly risking up to eight million jobs, especially in low-skilled positions. Technology can perform tasks traditionally done by humans, reducing the need for manual labour in industries like manufacturing. This shift raises concerns about the displacement of workers and the future of employment in the UK.

The skills gap is a significant challenge. While some jobs may disappear, others will emerge that require different skill sets. Understanding these shifts is indispensable for policy-makers and businesses aiming to support affected workers.

Redefining Employment: New Skills and Retraining

As AI reshapes industries, there is a growing demand for new skills. This necessitates retraining programmes that enable the current workforce to transition smoothly to new roles. Such initiatives have seen a 20% increase in demand, reflecting their importance.

Workers must develop skills in technology, data analysis, and digital tools to stay relevant. Education systems and employers play a critical role in providing necessary training, ensuring individuals can adapt to an evolving job landscape.

Case Studies: Automation in Retail and Manufacturing

In retail, AI tools like self-checkout machines and inventory systems are replacing human tasks, making processes more efficient while altering job roles. Staff now need skills to manage these technologies, not just perform basic tasks.

Manufacturing is also undergoing a significant transformation. Robotics and AI systems streamline production lines, reducing the need for routine manual labour. However, there’s a rising demand for engineers and technicians skilled in operating and maintaining these advanced systems.

Opportunities for Economic Growth and Productivity

Despite potential job losses, AI offers numerous opportunities for economic growth. By increasing efficiency and productivity, businesses can reduce costs and improve services. This, in turn, can lead to new markets and business models.

Leveraging AI can bolster sectors such as finance, healthcare, and technology. These industries can drive economic growth by creating high-value jobs and enhancing the UK’s global competitiveness. To capitalise, the UK must invest in infrastructure, training, and innovation.

Navigating Ethical and Regulatory Challenges of AI

As AI advances, ethical concerns and regulatory needs emerge. Addressing data privacy, balancing innovation with accountability, adapting public services, and navigating legislation such as GDPR are crucial steps towards stable AI integration.

Ensuring Data Privacy and Security in AI Systems

AI systems often process large amounts of data. Data privacy and data security are critical to protect sensitive information. In the UK, strict cybersecurity measures are necessary to prevent data breaches. Encryption and access controls help maintain data integrity.

Organisations must safeguard against unauthorised data access. Transparent data policies build trust with users. Ensuring compliance with existing laws, like GDPR, is vital for securing data in AI systems.

Balancing Innovation with Algorithmic Accountability

As AI progresses, balancing innovation and algorithmic accountability becomes crucial. Algorithms can come with biases that affect decision-making. Regular audits can help detect algorithmic bias and ensure fair outcomes.

Ethical standards in AI require transparency. Developers need to explain how algorithms work and their decision processes. This transparency fosters trust and ensures accountability. Ensuring all AI tools are fair and unbiased is essential for maintaining public trust.

Adapting Public Services to Ethical AI Practices

Public services integrating AI must adapt to ethical AI practices. Clear ethical guidelines support fair operations. Ethics committees or boards can oversee AI use in public sectors, ensuring responsible usage.

Training programmes for workers can help them understand and manage AI systems effectively. This prepares public services to handle AI efficiently while maintaining ethical standards. Emphasising fairness and ethical use benefits the community at large.

AI Regulation: GDPR and Future Legislation

In the UK, AI regulation is influenced by the General Data Protection Regulation (GDPR). GDPR focuses on data protection and privacy and sets benchmarks for responsible AI use. Future legislation will likely expand on these principles to cover more nuanced issues.

Setting clear regulations for AI tools ensures compliance and safety. Policymakers must stay informed on AI developments to enact effective measures. Anticipating new regulations helps organisations stay ahead and operate within legal boundaries.

Cole Waterhouse launches consultation on plans for former Hilti site

Cole Waterhouse has launched a public consultation on its plans for Trafford Wharf, a mixed-use development incorporating built to rent homes, purpose-built student accommodation and a new education facility with teaching space, offices and a range of student amenities.

The proposals would see the re-development of the former Hilti headquarters site off Victoria Place and represents a multi-million-pound contribution to the local economy, through the creation of new jobs during operation, construction and throughout the supply chain.

The scheme includes 419 student beds and two towers incorporating 438 build-to-rent apartments.  Cole Waterhouse’s plans also include on-site amenities suitable for residents at all stages of life, from students and young professionals to downsizers and families.

Cole Waterhouse chief executive officer Damian Flood said: “Our vision for the former Hilti site is to create much-needed homes across a range of tenures and represents a multi-million-pound investment into Trafford with highly sustainable transport links.

“This would transform what is an ideally located brownfield site into a thriving neighbourhood which is within walking distance of the University of Salford Media City campus and is well connected to many of the University Institutes across Manchester, Salford and Trafford. We’re looking forward to hearing the feedback from the community and stakeholders on our proposals which we believe will make a significant contribution to the continued regeneration of the local area.”

The Trafford Wharf site offers views over the Manchester Ship Canal, sits immediately adjacent to Wharfside tram stop and is within walking and cycling distance to local amenities in Salford Quays and beyond. The plans also include new flexible commercial units on the ground floor, a private residents podium and public realm enhancements around the site.

The plans are available to view at a virtual exhibition which runs until October 4.

Five strategies to improve stakeholder engagement for your business

Stakeholder engagement is fundamental to any business’s success. It encapsulates how a company interacts with those who have an interest in or impact on its operations. Effective engagement fosters improved decision-making, cultivates loyalty, and fortifies partnerships across various channels.

This article explores five practical strategies businesses can implement to enhance their interactions with stakeholders, strengthen their organisational foundation, and drive their strategic objectives forward. Understanding the nuances of effective stakeholder engagement can transform the traditional approach to business operations into a dynamic and collaborative environment.

1. Foster open and transparent communication

The imperative for open and transparent communication is central to any stakeholder engagement strategy. Keeping stakeholders apprised of critical developments and decisions builds trust and helps preclude potential misunderstandings that could escalate into more significant issues.

Regular dissemination of information via newsletters, detailed reports, or dedicated stakeholder meetings ensures that all parties are on the same page and fully aware of business directions and challenges. This transparency is crucial in times of crisis or change, where regular updates can maintain stability and confidence among all stakeholders.

Practical tip:

Employ a mix of communication tools, such as email updates, online portals, and regular face-to-face meetings, to maintain a clear and consistent line of communication with all stakeholders. This approach helps address issues promptly and efficiently, fostering a culture of openness and accountability. Integrating an interactive communication platform where stakeholders can leave comments or ask questions can enhance engagement and make communications more interactive.

2. Create feedback loops

Engagement is not a one-way street; it necessitates a bidirectional flow of information. By establishing robust mechanisms for feedback, businesses can tap directly into invaluable insights from those most closely aligned with their operations.

This ongoing loop not only aids in refining business processes but also enhances overall stakeholder satisfaction by showing that their opinions are valued and acted upon. Creating an environment where feedback is encouraged and valued can lead to innovations and improvements that may not have been considered otherwise.

Practical tip:

Set up structured channels like digital surveys, physical suggestion boxes, or interactive focus groups to capture and integrate stakeholder feedback into business strategies. Regularly reviewing and responding to feedback demonstrates a commitment to continuous improvement and stakeholder inclusion. Periodically sharing how feedback has been implemented into business strategies can validate the importance of stakeholder contributions and encourage ongoing participation.

3. Tailor engagement to different stakeholder groups

Stakeholders are not a monolithic group; they encompass a diverse array of individuals and entities, each with unique expectations and concerns. Acknowledging this diversity by tailoring engagement strategies to suit different groups enhances the relevance and effectiveness of the communication.

For example, investors might appreciate more in-depth financial updates, whereas customers could be more engaged through dynamic social media content. Customising communication helps address each group’s specific concerns and interests, making them feel valued and understood.

Practical tip:

Segment stakeholders by their interests and interaction preferences, using CRM systems to efficiently manage and personalise communication efforts. This targeted approach ensures that each stakeholder receives relevant and valuable information, thereby increasing their engagement and satisfaction. Providing stakeholders with options for receiving communications (e.g., formats and frequencies) can further personalise the experience and improve engagement rates.

4. Leverage digital tools for continuous engagement

In today’s digital age, leveraging technology is crucial in maintaining and enhancing stakeholder relationships. Digital tools like collaboration platforms, advanced CRM systems, and proactive social media use enable continuous and efficient stakeholder engagement. These technologies ensure businesses can keep their fingers on the pulse of stakeholder sentiments and manage relationships at scale. Moreover, they allow for gathering real-time data, which can be used to monitor engagement levels and adjust strategies accordingly.

Practical tip:

Integrate digital tools like Microsoft Teams, Salesforce, or Hootsuite to facilitate real-time stakeholder communication and collaboration. These platforms can help streamline communication processes, enabling more frequent and meaningful interactions. Additionally, employing analytics tools to assess engagement metrics can provide insights into the effectiveness of different engagement strategies, allowing for data-driven decision-making.

5. Incorporate stakeholders into decision-making

When involved in decision-making, stakeholders are more likely to develop a more profound sense of ownership and commitment towards the business. Involving them in strategic discussions not only taps into a broader base of knowledge and perspectives but also enhances the quality of decisions, leading to more robust and sustainable business strategies. This involvement can transform stakeholders from passive recipients of information to active participants in the business’s future.

Practical tip:

Organise regular advisory board meetings and create stakeholder focus groups to provide ongoing input into company strategies and projects. These initiatives encourage a collaborative environment where stakeholders can share their expertise and insights, further enhancing their connection to the business. Encouraging stakeholder participation in regular strategy reviews can also foster a greater sense of inclusivity and transparency.

Conclusion

Improving stakeholder engagement is not just about enhancing communication—it’s about building foundational relationships that propel a business towards success. By implementing the strategies above, companies can ensure that their stakeholder relationships are robust, responsive, and mutually beneficial.

Adopting a proactive and structured approach to engagement will undoubtedly yield long-term benefits, enhancing immediate business outcomes and long-term strategic goals. This holistic approach to stakeholder engagement is essential for any business aiming to thrive in today’s complex and rapidly changing business environment.

Former inspector sacked for working at World Cup during “career break”

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A former police inspector who dishonestly undertook work at the Qatar World Cup while claiming to be on a career break, has been sacked.

Former officer Tariq Butt, who was based at Greater Manchester Police’s Sedgley Park officer training complex, was yesterday barred from policing following an investigation conducted by the force’s Anti-Corruption Unit directed by the Independent Office for Police Conduct.

Following a three-day hearing, the disciplinary panel concluded that he would have been dismissed had he not already resigned from the force.

The hearing was told that in 2022 he had applied for a three-year career break from the force stating he would not work and would be financially supported by his family.

Our dedicated unit for professional standards received indication that he had taken on a role as a contracted security advisor for the Qatari police around the time of the 2022 football World Cup.

We referred to the matter to the IOPC who have directed our investigation which has led to today’s conclusion.

Butt is now one of more than 100 officers be dismissed from the force since chief constable Stephen Watson was appointed in March 2021 and pledge to ‘root out and boot out’ officers not fit to wear the uniform.

Detective superintendent Steve Keeley, of our Anti-Corruption Unit, said: “It is clear that the actions of Butt demonstrated a complete disregard for the values of honesty and trust that we and the public rightly expect of our officers.

“He blatantly breached these values for his own personal gain and left the panel no option but to dismiss him from the force. If we cannot trust his actions then we certainly cannot expect the public to do so either.

“The discreditable conduct of officers like Butt undermine the professionalism and hard-work of thousands of officers across Greater Manchester every day, and we will continue to leave no stone unturned in pursuing  those who breach our standards.”

Image credit: Sanjay JS

Victoria Baths announces Anthony Baker as new CEO

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Manchester’s Victoria Baths has announced that Anthony Baker has been appointed as its new CEO.

A highly respected figure in the cultural and arts sector, Anthony is a passionate advocate for the arts and its powerful role in transforming people and communities through inspiring and aspirational activities.

Anthony brings with him a wealth of experience from across the cultural sector. In his most recent role at the Grade II listed The Civic, Barnsley, he oversaw a transformational £3.5m funding project that created spaces for artists and community groups and delivered a renewed visitor experience.

Prior to this his 20 years working in the arts included roles as executive director and CEO at Freedom Festival in Hull and as artistic director and joint CEO at Dance City in Newcastle. This won’t be the first time that Anthony has been Manchester based, having studied architecture at Manchester Metropolitan University and lived here for six years into the early 2000s.

Anthony Baker, CEO of Victoria Baths, said: “I am super excited to be here at Victoria Baths.  The building is incredible, and the team is so passionate.  There’s a phenomenal opportunity to transform the Baths into the cultural, creative, community hub that this part of Manchester needs, and also serving the whole of the city region.  It’s going to be an exciting journey ahead and I’m proud to be a part of that.”

Anthony takes on the role of CEO at Victoria Baths at an important time for the much-loved heritage attraction, community resource and events venue.  Despite the amazing filming – including Peaky BlindersIt’s a Sin and Life on Mars – and events of international magnitude that take place at Victoria Baths the building remains on Historic England’s ‘Heritage at Risk’ register, and so part of Anthony’s role will be overseeing its next stage of improvement works so that it can continue to play an important role in Manchester’s cultural and community life.

He will also be focussing on utilising the building spaces and heritage of the Baths, to develop and increase events and activities for both visitors and the local community to enrich the lives of all.

Anthony follows in the footsteps of Elizabeth Sibbering who retired from the role of managing director this summer having spent 10 years at Victoria Baths. During this time she has overseen significant milestones in the journey towards securing the future of Victoria Baths and in establishing its position as one of Manchester’s most treasured cultural and heritage attractions.