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New era for North West IT support provider

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Cheshire-based IT support provider Concise Technologies Limited has completed the final stages of its integration with Air IT, a UK leading Managed Service Provider. The announcement sees the retirement of the business’ former name and will see its branding evolve to Air IT’s signature orange.

Founded in 1999, Concise was acquired by Air IT in March 2021 as part of its ambitious plans to become the largest SME-focussed managed IT service provider within the UK. Having spent the last 18 months focussing on the full integration of business systems, processes and people, integration is now fully complete with the existing premises and former Concise team becoming responsible for Air IT’s day-to-day operations in the North West region.

James Healey, Chief Operating Officer at Air IT, said:

“It’s an exciting time as Concise completes its integration with Air IT. Together, we have taken the time to make the integration as smooth as possible for our clients, who remain our number one priority moving forwards. Whilst Concise may look different from now on, there will be no changes to our team who will continue to serve our valued clients – new and existing – on a local level.

“With further growth ahead of us, we plan to create new jobs both locally and further afield with various job openings across the country. As a service company, we’re keen to attract talented people who share our passion for delivering first-class IT support services with the local, personal touch that growing SMEs require.”

An extra bank holiday is confirmed for 2023. But who gets it off work?

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An extra bank holiday has been confirmed to mark the Coronation of King Charles III.

It will fall on Monday 8 May 2023, two days after the Coronation will take place and is in addition to the bank holidays already scheduled in May (Monday 1 May and Monday 29 May).

As 2022 has already seen two extra bank holidays added to the calendar, it’s likely employers will now be well versed in dealing with the HR repercussions.

But whilst many might be looking forward to an additional day off from work, this may not be the case for all workers.

Kate Palmer, HR Advice and Consultancy Director at Peninsula, looks at the considerations.

“Contrary to popular belief, a bank holiday doesn’t constitute a statutory right to a day off. Rather, it all comes down to what’s in the contract of employment.

“If a contract states that an employee has the right to X days’ annual leave plus a day off on 8 bank holidays and lists those bank holidays, there is no contractual right to time off for the Coronation as it will not be one of the days listed.

“However, it’s important to check for any flexibility built into the contract. If it states “8 public/bank holidays” but does not list them, or “8 public/bank holidays as listed, or other days as determined by us”, this may allow employers to give employees this extra day off but require them to work on another public/bank holiday.

“But even if a contract doesn’t include an automatic right to time off, employers can still allow a day of paid leave in addition to the contractual entitlement, or have people book it off out of their entitlement. It’s useful for an employer to look at how they have previously dealt with bank holidays to ensure a consistent and fair approach.

“It’s likely that London will be particularly busy during the Coronation, with extra demand on the hospitality sector, public transport, and emergency services.

“For these industries, employers may have to consider their staffing levels and if necessary, putting a temporary freeze on staff taking annual leave during this time. Though it is possible for employers to cancel pre-booked annual leave, providing they give the employee the same amount of notice as the duration of the leave, I would only recommend this as a very last resort so as to not negatively impact morale and motivation.

“To keep up with increased customer demand, employers may choose to offer enhanced overtime rates or incentives to work additional hours. However, it’s important to be mindful of the limits on maximum working hours and minimum rest breaks.

“Some sectors might need to consider bringing on new staff, in which case, the most effective approach to get employees in quickly could be utilising agency workers.

“Bear in mind also that there may be increased travel times and widespread delays and so employers should have a degree of leniency with employees who are running late during this period.

“In addition, employees may have genuine concerns about commuting across the capital during such a high-profile event. Employers should listen to these concerns and take them seriously, putting in adjustments where possible, like being flexible with start and finish times to avoid travelling during peak times.

“If your business will remain open on the day of the Coronation, there is no mandatory requirement to show the TV coverage in the workplace. However, employers should consider the historical importance of the event and be prepared for employees wanting to watch it.”

“Not all employees will be fans of the Royal Family and whilst everyone is entitled to their own opinion, it is worth remembering the acceptable standards of workplace behaviour. A culture of inclusion and diversity means employees accept and respect colleagues’ opinions.”

According To New Data Revealed by Trustpilot – Delivery Brands Are Driving Customers Mad As The “Worst At Customer Service”

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CareCheck, DBS Check Providers, have created a list of the top 10 brands in the UK according to Statista for 2022 using data from Trustpilot to analyse the negative customer service reviews about each brand over the last 12 months. They have also worked out the amount of bad reviews for each brand to discover the worst customer services in the industires.

Deliveroo, the delivery company, got the top spot as the most hated brand over the previous year, with 33% negative reviews. Stories of rude and dishonest customer service agents dominate the reviews as customers struggle to get refunds and feedback on missing deliveries.

The next brand on the list is the broadcaster and telecoms provider Sky, which has received 18% negative ratings in the last 12 months. “When I try to contact customer service, it’s like pulling teeth and having a conversation with yourself, ” reads one of their reviews. “ They are rude, talk over you and never listen to anything you’ve got to say.”

 

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Top 3 Brands With The Worst-Rated Customer Service

For consumers of delivery brands, speedy service is essential. In the event that issues arise, customers want to know that they will receive quality customer service.

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Top Delivery Brands with worst reviews

Consumers now increasingly rely on digital brands that were a part of our daily life before the pandemic. Surprisingly, while being regarded as the

top brands of 2022, tech brands defy the norm as consumers continue to criticise their subpar service.

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Top Tech Brands with Worst reviews

How Can Brands Improve Customer Service

A spokesperson at Care Check in response to the data advised companies to look into the employment and criminal history of prospective employees before hiring.

“It may reveal some red flags that you usually wouldn’t notice.

A background check approach ensures that your clients are always safeguarded and taken care of by reliable staff. To ensure clients are respected, businesses must hire dependable employees without a history of abusing their position of authority.

By fostering an atmosphere where customers feel heard, valued, and respected, you may keep your current clients happy and turn them into brand ambassadors eager to share their positive experiences with others. That matters a lot!” 

“Client satisfaction is so important to your customers that 86% are willing to pay more for better service. But on the other hand, having bad client interactions results in higher costs. In fact, according to recent surveys, 89% of customers stop doing business with a company because of a bad customer service experience.”

Business Ideas That Are Still Possible to Achieve from Home

Many business ideas are still possible to achieve from home. People want to work from home because they want more flexibility and control over their time, but they need to figure out what business to start. Here are some ideas:

1. Virtual assistant

This is an excellent option if you’re good with computers, have strong organizational skills and enjoy helping people out. You can be hired as an assistant for freelance writers who need more time or expertise to complete their work or for individuals who need help with tasks such as scanning receipts and invoices or scheduling appointments on their calendars. You can also offer essential bookkeeping services such as reconciling bank statements, preparing expense reports, and creating financial statements.

2. Online tutoring

Online tutoring is a very profitable business that can be done from home. This may be the right business if you have the patience and dedication to teach others. You can start by teaching one or two students in your spare time or go all out and create an online course to teach hundreds of students at once. Tutoring is a great way to earn extra cash if you’re good at math or science. The key is finding students willing to pay for the help they need and then negotiating with them. If you want to tutor online, there are dozens of websites that will match you up with students who need help.

3. T shirt printing

Custom t shirt printing is one of the most popular home business ideas because it’s easy to get started and requires little startup capital. T-shirts are not just for the gym anymore, they are a piece of art, and you can make them yourself. There are plenty of options for customizing t-shirts with logos, slogans and graphics, but you can also find vendors who will print plain shirts with your design. You can even sell blank shirts and let customers design their own. Many websites offer t-shirt templates where you can design your t-shirt and print it in small quantities. You can also sell custom t-shirts as gifts for birthdays or anniversaries or as fund-raising items for schools or organizations.

4. Affiliate marketing

You can sell products yourself if you’re comfortable with that; instead, promote other people’s products through your blog or website and earn commission when someone buys something through your links. You don’t have to be an expert at anything to make money online as an affiliate marketer. You simply need a website that sells something, such as an ebook or a membership site, and then promote it using various methods such as social media, email blasts and blog posts. You’ll get paid when someone buys something through one of your links — just like Google AdSense does!

5. Cake decorating business

If you are passionate about baking and decorating cakes, you could run a cake-decorating business from home. You’ll need to invest in supplies and equipment, but once you’re up and running, it’s easy to scale up your business and increase profits by making more cakes daily. You don’t need fancy equipment, just basic tools and a few simple recipes to get started. Most important, however, is passion – something that will keep you going through those long hours spent in front of the oven!

6. Consulting

Consulting is a great business idea that allows you to have your schedule and be your boss. If you have the right skills, there’s no telling how much money you could make in consulting.

It can be done on a part-time basis or full-time. Some consultants do it full-time and travel around the world, while others do it as needed for extra income or for clients too far away to travel to their location. You don’t need much more than your computer and an internet connection to start consulting. All you’ll need is basic knowledge of what you’ll provide services for and how much those services will cost.

Truth Creative has rebranded an ambitious multidisciplinary tech group formed through acquisition

Cybit’s new brand profile and name unite the expertise and established legacy of Berkshire-based IT support provider, Technique; Newcastle-headquartered IT solutions cloud migration and data and analytics specialist, Perfect Image; and cyber security specialist, Cyphra in Belfast. The companies previously functioned under the holding company, Pixel Group.

 

The rebrand will enable Cybit to incorporate its three legacy businesses within a unified branding structure, supporting it in becoming a UK-wide security, cloud and data-focused Managed Services Provider.

 

By combining specialisms, the group of like-minded, partnership-driven businesses will offer customers direct access to a suite of complementary managed services to help drive their digital journey forward at a pace that suits them.

 

Cybit provides IT solutions across cloud migration, IT infrastructure, managed services, data analytics and cybersecurity. As a strategic partner, it does this with a consultation-first approach to deliver the best products and services for its customers.

 

With a team of highly skilled and talented individuals, Cybit works with customers to help them meet their growth plans, supported by the best IT solutions to facilitate ambition.

 

Based in Manchester, Truth Creative’s work will help Cybit communicate with customers, employees and potential recruits and vendor partners, and includes:

 

  • Brand Audit: stakeholder interviews, customer research and output to a value proposition
  • Brand Lab and Proposition
  • New name
  • New brand identity
  • Brand Guidelines
  • Messaging playbook
  • Launch campaign including eMarketing, social and motion plus internal comms.

 

Emma Markey, Group Marketing Director at Cybit, said: “We required a rebrand which reflected our three founding businesses’ rich history and bold future ambitions. Thanks to Truth Creative, Cybit is now ready for its next exciting chapter.”

 

Jo Scott, co-founder of Truth Creative, said: “Supporting Cybit in building on its success to date has been a real privilege for the team at Truth. They are now well equipped to continue their growth journey in a way which will be clear to multiple stakeholders.”

7 Investment Opportunities in the Construction Materials Industry

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Investing is an excellent thing to do in the construction industry because it is a lucrative business. As long as you know the right niche and high-demand construction materials, you can excel in the business. You can get involved in various fields, such as manufacturing and distributing cement or iron sheets. Whichever decision you make should be thought through and properly researched to give you the best chance to succeed. There are plenty of alternatives in the construction industry; let’s look at the seven investment opportunities available that could give you a good investment return.

Roof Installation

Roof installation is a lucrative business in the construction industry where you can make huge profits. First, you need to start a company specializing in roof installation and repair. Have all the professionals required for the available jobs and source the materials from Materials Market construction supplies. You also need roofing installation skills and knowledge to excel in this business. Design a well-planned business plan and venture into the business and get huge returns.

Venture into the cement manufacturing industry

Venturing into the cement manufacturing business is a solid investment. You need to have lots of capital to invest in the company. You must buy the best equipment and set up a factory to manufacture your cement. Once you have all that set up, the business will gain a good profit when you start selling cement at a competitive price. You can manufacture cement blocks because their demand continues to increase daily. Your money is safe with this investment, and with the cement plant, you can diversify into other cement-oriented businesses.

Paint Manufacturing or retailing

Once construction is done, the next part is decoration. You need to see past the construction bit and look at the end product of the building. You could start a paint manufacturing plant requiring huge capital but guaranteed profits. Another good investment opportunity is getting yourself a paint shop. It requires some considerable money, provided you know how to source your paint from a paint manufacturing company. Retailing at competitive prices will get you the profit you need. Besides painting, you can look at the exterior and interior paint, wall putty, white cement, and oil paints.

Mirror fitting

Mirror fitting is a wonderful niche where you can begin from anywhere, provided you have the right tools. It doesn’t require much capital to begin and having the required skill set, and personnel in your team will go a long way in securing the right contracts. Mirrors are used in interior design; if you have the right expertise, you can give clients what they need in their homes. Establish a market in the interior design domain with a clear pricing structure. Have a good marketing and accounting team to take care of the growth and stability of the business.

Plumbing Business

Hard work often gets overlooked in the building industry. Plumbing is one of the most important aspects of construction, and you need to get the certification to qualify as a plumber. You can do fuel gas piping, surface water drainage, drainage venting, and waste management systems in plumbing. A building cannot do without water distribution and waste management so get that certification and start your own plumbing company.

Sand Making

Of all building materials, sand is one of the most important. It is a primary component in construction; without it, you may not complete your building properly. The demand for sand is high and you can capitalize on the demand by providing natural sand. You need to seek the necessary permits to get natural sand and you can usually find them near a river or in deserted hills. You could also use artificial sand to quench your demand and increase your supply. Investing in sand-making is a guaranteed business, so don’t wait too long before you decide.

Rental of construction equipment

The construction business is in high demand and acquiring the equipment is quite expensive. That’s why construction companies usually charge exorbitant prices for their services. This niche can be lucrative because people are looking for low-cost building methods. You need lots of capital to invest in this niche and once you get the equipment, you need ironclad contracts to ensure your equipment is kept safe by those handling them. You also need to ensure your equipment to keep your investment safe.

Final Thoughts

Taking advantage of a business opportunity can bring you profit and good fortune. To excel in business, you need to do lots of research on the markets you want to infiltrate. Once you finish your research, you need to do consultations, budget, and look at the relevant laws that encompass your business. Once you begin focusing on providing quality services, it will ensure your new venture’s growth.

Study shows three-quarters of Northern motor trade businesses expect to make employee redundancies by the end of year

The cost of living crisis is an unwanted reality that the entire population is facing, and the motor trade industry is no exception here in the North of England. Of those surveyed, increased petrol prices alone have led to a 22% increase in business costs since January 2022. And it doesn’t stop there: 40% of motor trade employers have already let staff go, with a further 35% considering making cuts to their staff before the end of the year.

In the North East, 81% of motor trade businesses have or will experience redundancies before the end of the year, compared to 70% in the North West. Both show a bleak picture for motor trade professionals in these regions. There are many factors which could be impacting this, both directly in the form of supply costs increasing to indirectly through the cost of living’s impact on the population. A recent RAC report stated that young people are increasingly putting off car checks and repays due to their own squeezed finances.

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In order to establish the facts and learn about the severity of inflation-based challenges affecting the nation, a specialist motor trade insurance provider, ChoiceQuote, commissioned an independent survey of 303 motor trade professionals in the UK. The picture it paints is a pessimistic one.

80% of the professionals in the North surveyed said that their business is facing serious or very serious issues linked to inflation. In fact, only 1.5% of motor trade businesses in the North say that they currently aren’t facing challenges to their business. 

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(Graphic displays UK wide data)

How is this affecting the industry’s business decisions? 48% expect their company to struggle, and 28% expect trading to remain stagnant.

Whilst businesses may not cease operating completely, 40% of motor trade employers have already let staff go as a consequence of rising costs, with 35% planning to lay workers off before the end of this year. Similarly, 81% of motor trade professionals in the North East are expected to have reduced working hours within their business before the start of 2023, in addition to 70% of those in the North West, leading to further unemployment in the region.

Businesses in the North East were are little quicker off the mark, with 69% already having increased customer prices this year, whereas in the North West 30% have done so. However, this looks to balance itself as the year concludes, with 25% of motor trade businesses looking to increase prices before the year is out. Compared to 52% in the North West.

Decision makers are making the tough decision as to whether they persevere through these difficult times or switch to a different kind of work due to the strain that the inflation crisis has had on their professional and personal life. More than 2 in 3 (71%) of motor trade professionals across the North feel more stressed due to the impact of inflation on their personal finances (69% in NE and 73% in NW).

Derek Henry, Managing Director of ChoiceQuote comments: “It’s definitely a worrying outlook. In recent months, rising new and used cars, as well as fuel prices have meant that many businesses and traders have had to rethink their strategy or make some incredibly tough decisions on their future.”

For more information, visit https://https://www.choicequote.co.uk/the-motor-trade-industry-inflation-impact-report/

Manchester to remember the fallen with Remembrance Sunday ceremony and parade to take place on 13 November 2022

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Manchester will fall silent on Sunday 13 November 2022 as the city remembers the fallen during the annual Remembrance Sunday commemorations.

The Remembrance Sunday Parade  will set off  at 10:25am from  John Dalton Street. The Parade will march from John Dalton Street to the Cenotaph in St. Peter’s Square.

Civic dignitaries, servicemen and women, service and ex-service organisations, faith leaders, emergency services and other uniformed organisations will be invited to pay their respects at the Cenotaph in St. Peter’s Square along with members of the public

At 11am there will be a two-minute silence. The start and finish of the traditional silence will be marked by the firing of a 105mm gun.

Wreaths will then be laid on the Cenotaph by the Lord-Lieutenant of Greater Manchester, the Lord Mayor of Manchester, the Army, Royal Navy, Royal Air Force, Reserve Forces represented by the 103rd (Lancashire Artillery Volunteers) Regiment Royal Artillery, The Duke of Lancaster’s Regiment, 207 (Manchester) Field Hospital (Volunteers), Royal British Legion on behalf of ex-service men and women, Manchester Consular Association on behalf of Commonwealth Allies, Greater Manchester Police, Greater Manchester Fire and Rescue Service and young faith representatives.

At the end of the service, the Parade will proceed to Central Library for the March Past. The National Anthem will be played at the end of the March Past.

The event will be live streamed on Facebook.

After the Parade has left the Cenotaph, the crowd control barriers will be removed, and members of the public will have an opportunity to place their tributes around the memorial.

We would like to invite veterans who would wish to take part to email Manchester City Council:  [email protected] 

The Lord Mayor of Manchester, Councillor Donna Ludford, said:   

“ Remembrance Sunday gives us an opportunity to reflect on past and present conflicts. It also gives us all a chance to express our respects and think of those who have fought for our country.

“It will be an honour to meet with members of the armed services, faith leaders and the people of Manchester on Sunday and, together, we can mark this solemn day.”

Business struggles loom as confidence and output growth fall

October saw BDO’s Output and Optimism Indices fall to their lowest levels since the third national lockdown in February 2021, as record-high inflation continues to dampen the economy and prompt fears of a recession, according to the latest Business Trends report from accountancy and business advisory firm, BDO.

The latest figures indicate that inflationary pressures are to blame for the decline across three of BDO’s four indices, as Optimism, Output and Employment all recorded their weakest readings for at least six months. BDO’s Inflation Index reached an all-time high in October forcing businesses to re-evaluate production in line with demand and supply-side headwinds and exercise caution in their outlook and hiring intentions.

October saw BDO’s Output and Optimism Indices plummet to 93.10 and 94.63, respectively, their lowest levels since the third national lockdown in February 2021. Both indices now sit in contractionary territory, below the 95-point mark – regarded as the watershed between growth and decline, an indicator of a recession.

The dip in productivity was driven by a fall across both the Services and Manufacturing Indices for the second month in a row. Continued disruption to global logistics networks and increased input prices have pushed manufacturing activity into negative territory, whilst the cost-of-living crisis has impacted consumer demand, driving down services output.

Confidence amongst businesses followed a similar downward trajectory as the weaker macroeconomic environment drove a seventh consecutive month of decline for BDO’s Optimism Index.

BDO’s Inflation Index rose by 1.67 points in October to a record high of 120.67 following an increase in the energy price cap which caused consumer price inflation to climb. At the same time, diminished spending power due to a weaker currency put considerable upwards pressure on input inflation leading to a record high of 121.26, as businesses importing goods paid higher prices.

Driven by inflationary fears, the Employment Index mirrored waning confidence among businesses with a fall of 1.14 points to 113.05 last month. However, the index has remained resilient, and the unemployment rate stood at a historic low of 3.5% on the most recent reading in the three months to August.

Despite the index remaining firmly in positive territory, hiring intentions are set to decline in the longer-term as businesses continue to tackle mounting inflation and a recession, resulting in further falls in the index over the coming months.

Ed Dwan, Partner and Head of BDO in the North West, said: “A contraction in both optimism and output is a concerning bellwether for firms, as inflation is expected to continue climbing in the run-up to Christmas. A weaker currency and drop in consumer spending power will have real and tangible consequences for firms relying on imports or customers in the retail and services sector, alongside the knock-on effects of managing political and economic uncertainty.  

“We already know that rising energy costs are a top concern for nearly half of mid-sized businesses this winter as we’re only just beginning to see the impacts of the energy price cap rise. Now, on the back of the biggest interest rate rise in decades, businesses also face a hike in the cost of borrowing, which could significantly impact their ability to invest.  Firms will be looking to the Autumn Statement for the support they need as they navigate a tough period ahead.” 

Manchester is the second most tech obsessed city in the UK, according to new study

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  • Preston, Manchester, and Birmingham are the top three most tech obsessed cities in the UK.
  • Search volumes for a variety of tech gadgets were analysed to determine the ranking.
  • The PS5 received the most searches compared to other products in the study.

 

New research has found the top 10 most tech obsessed cities and towns in the UK, with Preston taking the crown.

 

Experts at New Casinos analysed the number of average monthly searches on Google in each UK city and town for a range of tech products, including tablets, smartphones, consoles and other smart devices. The search volume of every term in each area was added together and then divided by the population to determine the number of searches for every 10,000 people.

 

Rank City/Town Population Combined average monthly search volume Searches per 10,000 people
1 Preston 114,300 20,020 1751.54
2 Manchester 552,000 92,450 1674.82
3 Birmingham 1,074,300 171,740 1598.63
4 Liverpool 465,700 74,120 1591.59
5 Glasgow 598,830 90,460 1510.62
6 Newcastle upon Tyne 280,177 42,080 1501.91
7 Bristol 465,866 68,390 1468.02
8 Reading 174,200 25,290 1451.78
9 Leicester 329,839 47,020 1425.55
10 Blackburn 105,085 14,610 1390.31

 

 

Taking the top spot for the most tech obsessed city in the UK is Preston, with 1751.54 searches per 10,000 people. The city in Lancashire has a particular interest in the PS5, with this being the gadget that was most searched for across the area.

 

Manchester is runner up, boasting a tech search volume of 1674.82 for every 10,000 people. This Northwest city has demonstrated its demand for a Nintendo Switch with the second highest searches per 10,000 people for the tech product, with the first spot being Preston.

Standing third on the podium is Birmingham, which sees a total of 1598.63 searches per 10,000 people. Like Preston, this major city has a keen interest in the PS5 with this also being the most searched for tech product in the area among all 18 of the terms.

Liverpool may not be taking home a medal, but it has placed fourth for the most tech obsessed cities in the UK and is another Northwest city to make the list. Liverpool gained a total of 1591.59 searches for every product per 10,000 people.

In fifth place is Glasgow. The city in Scotland has made a total of 1510.62 searches for every 10,000th person – but not only that, citizens of Glasgow also have a keen interest in bagging an iPad, with the second highest total of searches for the gadget per 10,000 people.

In the sixth position is Newcastle upon Tyne with a total average monthly search volume of 1501.91 per 10,000 people. Geordies are eager to get their hands on an iPhone 13, with this product being the second most in demand item across the city, after the PS5.

 

Bristol places seventh on the list of the most tech obsessed cities in the UK. The Southwest city sees a total monthly search volume of 1468.02 per 10,000 people for all 18 terms.

Closely following Bristol in eighth place is another Southern location, Reading, which makes a total of 1451.78 Google searches per 100,000 people.

Leicester ranks in ninth, with a total of 1425.55 average monthly searches for every 10,000 people. In fact, the East Midlands city has the fourth highest number of searches for the iPhone 14 for every 10.000th person.

 

Blackburn is in tenth place, receiving 1390.31 average monthly searches in total for every 10,000 people. Despite being last of the top 10, Blackburn’s demand for the Samsung S21 is high – generating the second highest number of searches for the smartphone for every 10,000th person.

Of all the terms, ‘ps5’ proved most popular, taking a search volume of 331,940 in total across all the UK cities and towns that were measured.

A spokesperson at New Casinos has commended on the findings: “With the top 10 consisting of cities from multiple regions, we can see just how widespread the interest for tech gadgets is – but what’s really fascinating is how the PS5 is the most searched for product in so many cities. With Black Friday on the horizon, it will be interesting to see how the demand for these gadgets, from iPhones to Macbooks, translates into sales.”