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How offering coffee can reduce employee turnover

Staff come and go. It’s simply a fact of life. Or is it? In many cases, staff leave for a better opportunity or because they want a better work-life balance.

The good news is that you can reduce staff turnover rates by simply offering free coffee in the workplace.

What coffee to offer

Any free coffee will be gratefully received. Of course, the better the quality, the more appreciative your staff will be.

That generally rules out instant coffee, and while filtered coffee tastes great, it’s not practical to make a pot when you need a drink.

An increasing number of employers are using machines that take coffee pods. These are fast, offer excellent quality coffee, and are easy for any member of staff to use.

Best of all, you can purchase a range of coffee pod flavours, ensuring that there is something for everyone.

This approach tells employees they are valued. In turn, they’ll appreciate the coffee and are less likely to want to work elsewhere.

Improved productivity

Coffee has been shown to boost memory function and make you more productive. This allows employees to get more done at work, effectively boosting their productivity.

In general, a productive employee will feel more satisfied and less likely to leave your employ.

Of course, the improved productivity will also help the bottom line of the business. You can use the additional funds to give more back to your employees. Make sure they know this is a result of their hard work.

Offering a pay increase does help maintain employees. However, you should also consider offering additional training. This is often preferred to a wage increase as it opens opportunities for employees.

It can even help you build the next generation of managers to help keep your business moving forward.

Reduced stress

Coffee contains caffeine, which has been shown to help lower stress. It’s particularly effective if you encourage staff to have coffee with others. Even taking a short unscheduled break to enjoy a moment gossiping with colleagues over coffee can reduce stress.

It can also boost the enjoyment of the workplace. Anything that makes the workplace more pleasurable will boost morale and make it harder for an employee to think about leaving.

After all, if you consider your colleagues friends, you’re less likely to leave them.

The environmental angle

Choose the right coffee pods and machine, and you’ll be helping to save the planet. Make sure your employees know you’re doing this, and you’ll find they are appreciative.

This is especially true for employees who are concerned about the environment. If they are working for a company that appears to care about the environment, they are less likely to leave.

Summing up

It can seem like such a small thing, providing free coffee for employees. However, it can make a dramatic difference to the way they see your business and you.

It’s surprising how many employees will stay with you simply because you’re taking care of them. Invest in some coffee pods and a coffee machine today. It’s a small price for something that could save you thousands.

Elite Property DXB Presents: The Sobha Dubai Roadshow – Manchester

Elite Property DXB is pleased to announce an exclusive two-day showcase of luxury real
estate in Dubai, featuring the distinguished developments of Sobha Realty.

This bespoke event, the Sobha Dubai Roadshow – Manchester Edition, offers a unique opportunity for discerning investors and prospective homeowners to explore some of Dubai’s most prestigious residences.

Scheduled for August 9-10, 2025, from 9:30am – 10pm at The Edwardian Hotel, Manchester, this roadshow is a pivotal event for those seeking to capitalise on Dubai’s buoyant
property market.

Sobha Realty, an award-winning developer renowned for its commitment to exceptional quality and craftsmanship, has established itself as a cornerstone of the UAE’s real estate landscape.

The properties on display promise not only a luxurious lifestyle but also significant financial
advantages, including tax-free rental income and high capital appreciation. These
compelling benefits underscore Dubai’s appeal as a premier global investment destination,
offering robust returns in a stable economic environment.

Attendees of the Sobha Dubai Roadshow can anticipate a comprehensive and informative
experience.

The event will facilitate 1-on-1 investment consultations with seasoned Dubai property experts, providing personalized insights into the market dynamics and tailored investment strategies. A curated showcase of ultra-luxury apartments and villas in prime Dubai locations will be presented, allowing guests to visualize the pinnacle of sophisticated living.

Beyond property viewing, the roadshow will offer invaluable guidance on navigating the
intricacies of investment visas and understanding the significant tax advantages associated
with Dubai real estate. A dedicated multilingual team will be on hand to ensure seamless
consultations for all attendees, addressing diverse queries and facilitating clear communication.

This event is meticulously designed for a diverse audience, including seasoned investors, first-time property buyers, and individuals simply exploring the vast opportunities Dubai presents.

It represents an unparalleled chance to delve into a market renowned for its exceptional returns and the promise of an opulent lifestyle. The confluence of Sobha Realty’s esteemed developments and Dubai’s attractive investment climate creates a compelling proposition for
those seeking to diversify their portfolios or acquire a dream residence.

Entry to this exclusive event is free of charge; however, registration is required to attend.

Interested parties are encouraged to register promptly to secure their personalised consultation and ensure access to this unparalleled showcase of luxury real estate.

The Sobha Dubai Roadshow – Manchester Edition is poised to be an indispensable event for anyone considering the lucrative and luxurious prospects within Dubai’s property sector.

Mobile Cloud Mining App by AIXA Miner Set to Transform Crypto Access in 2025

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AIXA Miner has unveiled its official mobile cloud mining application, signalling the beginning of a more flexible and user-friendly era in cryptocurrency mining.

The platform, regulated by the U.S. MSB FinCEN and established in 2020, allows users to mine cryptocurrencies such as Bitcoin (BTC), Dogecoin (DOGE), and Litecoin (LTC) directly from their mobile devices. This innovation eliminates the need for costly hardware, making the process far more accessible to everyday users.

“With this launch, we’re taking mining beyond the data center,” said a spokesperson for AIXA Miner. “Our mobile platform is designed to make ‘cloud mining anytime, anywhere’ a reality. Whether you are a novice or an old hand, you can start your cryptocurrency mining journey at home with just a mobile phone.”

With a clean and intuitive interface, the app simplifies mining management. Users can view and purchase mining contracts, monitor daily earnings in real time, and manage their assets with ease. Returns are automatically calculated and settled every 24 hours.

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Among the app’s standout features are:

  • Easy registration: including a one-time $20 bonus upon registering to begin mining without investment
  • Daily auto-settlement of mining earnings
  • Multicurrency settlement options
  • 24/7 customer & technical service support and system uptime guarantee
  • Affiliate program with up to 8% tiered commission on referrals

AIXA Miner also reinforces its commitment to sustainability by operating with renewable energy sources, offering an environmentally conscious alternative to traditional mining setups.

Security remains a top priority, with systems protected by McAfee® and Cloudflare®, SSL encryption protocols, and insurance provided by AIG. These measures ensure platform stability and data protection for users globally.

A recent user example demonstrates the platform’s earning potential: an investment of $93,700 returned $37,200.80 in just 20 days — a 39.7% return on investment. While results vary, users can select multiple mining models tailored to their personal strategy.

With full regulatory compliance in the U.S., AIXA Miner is actively reshaping digital mining to be more accessible, secure, and sustainable for users across the globe.

Reply announces finalists for its first AI Music Contest

Reply, an international group specialized in the creation of new business models enabled by Artificial Intelligence, is proud to announce the finalists of the first edition of the AI Music Contest, the international competition connecting artificial intelligence with live performance.

The contest, organised in collaboration with Kappa FuturFestival, invited creatives from around the world to explore new ways of blending music, visuals and AI technologies in live performance.

The five finalists, selected by a qualified jury composed of DJs, producers, presenters, critics, radio hosts, as well as visual and digital artists, represent some of the most original and innovative contributions in the global landscape of electronic music and artificial intelligence.

The scale of interest generated by the initiative is reflected in the numbers: over 900 applications from around the world and 300 fully developed live performance projects, showcasing the multidisciplinary creativity of DJs, musicians, visual artists, producers, and AI researchers.

United by the theme Experience of a Beat, which challenges artists to use AI to create immersive experiences blending sound, visual art, and audience interaction into a single expressive form, the finalists of the first contest connecting artificial intelligence with live performance represent a diverse mix of talents from across the worlds of music and digital art:

  • I AM JAS, from Barcellona, is a DJ whose sets blend Afrobeat, techno, and experimental sound techniques, with an interest in integrating AI into live mixing.
  • DeLaurentis, a DJ and producer based in Paris, incorporates AI into her electronic compositions, utilising AI-generated vocals and real-time processing.
  • Helang, a DJ and producer based in New York, combines techno and trance influences, focusing on digital identity and technology.
  • Marco Puccini, a visual artist from Milan, works with digital media and scenography, using AI tools to build responsive visual environments for live settings.
  • The collective MIRROWLAB based in Turin and made by developers and music producers: their project explores the interaction between algorithmic music generation and visual output in a live performance context.
The five finalists will perform their AI-integrated live sets on the LAB stage at Kappa FuturFestival, on Friday and Saturday, 14.00pm to 15.30pm. The winners will be announced at the close of the festival.
The AI Music Contest is part of the broader Reply Challenges, a program comprising technological and creative competitions that reflect Reply’s commitment to developing innovative educational models that engage with the younger generation. The Reply Challenges community now has over 150,000 participants worldwide.

Manchester’s Eight Engines Among Business Insider’s Top Creative Companies in the North West

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Manchester-based video agency Eight Engines has been named one of Business Insider’s Most Exciting Companies in the North West, solidifying its position as a standout name in the region’s creative landscape.

Originally launched as a TV drama production company creating programmes for the BBC, Eight Engines transitioned into a full-service video agency in 2017.

Since then, the business has built a strong reputation for producing cinematic video content for clients ranging from international corporations and well-known consumer brands, to major public bodies and grassroots organisations.

“This recognition is a huge honour and a real boost for our entire team,” said Jack Leigh. “We’ve grown organically from a passion for storytelling into a company that’s trusted by some of the biggest brands in the world to bring their vision to life. We’ve always believed that great storytelling is about having the right idea and team to tell it – and our strength lies in making every budget, big or small, work harder to deliver exceptional results.”

Recent projects by Eight Engines have seen them partner with major names like Google, Sony, the BBC, IHG, and Help for Heroes, alongside regional organisations such as Transport for Greater Manchester and Bam UK, as well as a range of independent local agencies.

Recognised for their inventive, engaging content, the team has earned a strong reputation in both the North West and the wider international video production community for their storytelling-led approach.

“What excites me most,” Leigh added, “is taking a tricky, niche topic and turning it into something your audience can’t scroll past. Even if the initial brief is something that could on the surface be a bit dry, we love breathing colour, clarity and adding a touch of mischief into our content. When marketing feels like binge-watching, everybody wins: your message sticks and viewers come back for more.”

Leigh brings years of experience in high-end production, having worked on major titles like Peaky Blinders and Fast and Furious. It’s this depth of industry expertise that has helped shape the agency’s signature style and quality of output.

That said, Leigh insists the team deserves full credit for their recent recognition.

“Honestly, I get to work with the best group of people I could ask for,” Leigh said. “We’re a close-knit team, and every project is a shared creative journey. That passion and drive is reflective in every single member of our team – and that is what has driven us to this point in our business.”

The agency has weathered significant challenges in recent years, including the impact of Covid, economic uncertainty, and the evolving influence of AI on creative industries — making this accolade all the more meaningful.

As they look ahead, Eight Engines is focused on continuing to push boundaries in storytelling and content creation – both across the North West and on a broader global stage.

Appy Pie Teams Up with name.com to Offer Free LinkedIn Website Builder and .bio Domain

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Appy Pie, the global no-code AI platform, has partnered with domain registration provider name.com to introduce a free AI-powered LinkedIn Profile-to-Website Converter. The new feature allows users to transform their LinkedIn profile or resume PDF into a personal website, which comes with a complimentary .bio domain for one year, hosted by name.com.

This new offering makes it easier than ever to build a polished professional website. Users simply upload their LinkedIn profile or a CV in PDF format, and Appy Pie’s AI technology extracts important career information such as education, work experience, and skills. It then generates a responsive, mobile-friendly website, which users can customise by choosing from various design templates, layouts, and colour options—no coding required.

“We’ve empowered anyone to transform their LinkedIn profile or resume PDF into a live, personalised website in minutes,” said Abhinav Girdhar, Founder and CEO of Appy Pie.

“This feature, in partnership with name.com, eliminates the complexity traditionally associated with creating a digital identity. Our aim is to make professional visibility accessible to everyone.”

Dave McBreen, VP, Registrar at name.com, added:

“We’re excited to collaborate with Appy Pie and bring .bio domains to their users. This partnership enhances our mission to provide an easy way for individuals to establish their online presence, offering seamless integration with Appy Pie’s AI resume website builder.”

Whether you’re a freelancer, job seeker, consultant or creative professional, this tool offers a quick and accessible way to build a strong online identity. The included .bio domain helps users present themselves in a modern and professional way—standing out in today’s digital-first job market.

Private E-Prescriptions Surge Amid Lengthy NHS Delays

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As NHS waiting lists reach record levels, more people in the UK are choosing private healthcare for quicker, more efficient access — especially when it comes to routine services like prescriptions.

Private e-prescription platforms are quickly becoming the preferred choice for patients and clinics alike.

Turning to Private Options in a Strained System

With over 7.7 million people on NHS waiting lists by late 2023, the need for faster care has never been greater. What’s changing now is that patients aren’t just going private for surgery or specialists — they’re also looking for quicker solutions to everyday medical needs, like getting prescriptions filled.

This shift is leading many to explore more convenient, digital-first alternatives to traditional pharmacy services.

The Rise of E-Prescription Platforms

One of the fastest-growing areas in private healthcare is e-prescription platforms.

These digital services make it easy for GPs to issue prescriptions remotely, allowing patients to have their medication delivered directly — all without stepping foot in a pharmacy.

Healistic, a healthtech firm at the forefront of this innovation, has built a platform that links up private healthcare providers, pharmacies, and delivery services to ensure medications reach patients quickly — sometimes in just two hours.

Its founder, Daniel Bulkin, puts it simply:

“People can get food, dinner or a cab in minutes. So why are we still waiting days for medication?”

Designed for Patients and Providers

Healistic’s platform is all about making healthcare easier. Prescriptions can be written and shared in seconds. Patients handle everything online, while local pharmacies and eco-friendly couriers do the rest — often delivering within the hour.

The service is completely free for doctors and clinics to use. Already, hundreds of practices across the UK have come on board, reporting a better experience for patients and reduced admin for staff.

Notably, the platform supports controlled medicines — including Schedules 2 through 5 — something many other digital services can’t yet offer due to regulatory challenges.

Sector Growth Backed by Data

Recent market data confirms the trend: the UK’s private healthcare sector expanded to £12.4 billion in 2023 — up from £11.4 billion a year earlier — and private prescriptions are a growing contributor.

The broader pharmacy sector is also on the rise, forecast to surpass £58 billion by 2030. Much of this growth is being fuelled by new digital offerings.

As people become more confident managing their health online, demand for platforms like Healistic is expected to continue climbing.

More Than Just Medication

Healistic isn’t just focused on prescriptions. The company is working toward creating a centralised, secure digital hub for all aspects of private healthcare — what it refers to as a “digital patient home.”

Inspired by Open Banking, founder Daniel Bulkin envisions a model of “Open Healthcare” — where patients have greater control over their data, appointments, and medical services, free from bureaucracy or delays.

Private Health Reinvented Through Technology

Digital solutions are becoming essential in today’s private healthcare landscape. As demand for speed, flexibility and convenience increases, services like Healistic are stepping up to meet expectations.

With the landscape evolving rapidly, e-prescription platforms may soon become a central part of how care is delivered in the UK — offering modern, efficient solutions to old healthcare problems.

Learn more or enquire about partnerships at: https://healistic.net

CTI Digital appoints new CEO to drive innovation and growth

CTI Digital, the North West-based full-service digital agency, has appointed Chris Burgess as its new Chief Executive Officer to lead its growth strategy and cement its position as the go-to partner for digital transformation.

Chris (pictured) brings over two decades of entrepreneurial and technological expertise to CTI Digital. He joins with a proven track record in delivering digital transformation for global organisations, including Credit Suisse, Transport for London and the Ministry of Defence. He has also founded and scaled several high-growth ventures in his previous role as CEO of Future Technology IP Ltd.

As part of the wider strategy to grow the business and solidify itself as a leading player in the UK’s digital industry, Chris will lead CTI’s expansion in AI-driven services, including interactive and immersive experiences using AI, VR and AR technologies.

He will also focus on deepening relationships across key sectors such as charity, higher education, tourism, membership organisations, and eCommerce, building on CTI’s work with clients including Chester Zoo, Mind, Little Greene, Polyflor, De Vere Hotels, and the University of West London.

Simon Wilkinson, chairman of CTI Digital, said: “We’re pleased to welcome Chris Burgess as our new CEO. His entrepreneurial mindset, technical prowess, and ability to anticipate industry trends make him the ideal leader to elevate CTI Digital to new heights. With Chris in charge, we’re confident in our vision to become the premier partner for digital transformation in the UK, helping clients modernise, innovate, and grow.”

Under Chris’ leadership, CTI Digital is set to sharpen its core services, accelerate innovation efforts and introduce new initiatives to attract and retain top digital talent.

Chris Burgess, CEO at CTI Digital, said: “I am honoured to be joining CTI Digital at such a pivotal moment. Organisations across every sector are grappling with rapid digital change. Our role is to simplify that journey, using the best of design, data and emerging tech to deliver results that matter. The team’s focus on creativity, technology,and innovation resonates deeply with my own values, and I’m looking forward to working with them to push boundaries and deliver transformative digital experiences that help our clients to thrive.”

Founded in 2004, CTI Digital employs over 150 specialists across two North West offices and works with clients delivering strategic consultancy, website design and development, and digital marketing.

Halton Business Leader Wins Entrepreneur of the Year at 2025 Awards

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Nick Griffiths, Managing Director and Owner of Industrial Cooling Equipment Ltd (ICE), has been awarded Entrepreneur of the Year at the distinguished Halton Business Awards 2025.

This accolade celebrates individuals who demonstrate outstanding entrepreneurial drive, creativity, and sustained growth within the Halton area – and Nick’s journey with ICE over the past 15 years stands as a powerful testament to these qualities.

ICE, a family-run business based in Runcorn, has built a strong reputation across the refrigeration sector as a trusted and respected name.

Since taking over leadership in 2011, Nick has overseen an impressive 500% increase in revenue, developing ICE from a small outfit with just three engineers into a thriving enterprise.

Reflecting on his achievement, Nick commented:

“It’s nice to get some recognition for the past 15 years of work I’ve put into ICE. When I took over in 2011, we had £5,000 in the bank, a looming £12k tax bill, and just a few engineers – myself included. I had no business experience at all. What I did have was grit, determination, and a vision.”

Born in Liverpool and educated at New Heys Comprehensive, Nick’s path was far from conventional. He was excluded from school shortly before completing his final year but returned to sit his GCSEs. At 16, he worked part-time in a butcher’s shop before joining ICE in 2001 as an apprentice – the company where his father had been a director.

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Nick Griffiths

Gaining practical knowledge from seasoned professionals, Nick rapidly progressed through the business, eventually becoming a senior engineer overseeing pharmaceutical accounts during a time of increased regulatory pressure.

In 2011, following the heartbreaking loss of his father to Motor Neurone Disease, 26-year-old Nick stepped in as the sole director – despite lacking formal business education.

Relying solely on hands-on experience and a relentless work ethic, he navigated the business through tough times and learnt how to lead while under intense pressure.

“That time was unbelievably hard – personally and professionally,” Nick recalled. “I had to make ICE a success, not just for myself, but for my family and everyone who depended on the business. There were countless sleepless nights, months I couldn’t pay myself, and moments when I questioned everything. But I kept going.”

Today, ICE is set to expand its team to over 20 employees, runs a thriving apprenticeship scheme, and is known for both technical expertise and excellent customer care.

The company was named BID Business of the Year in 2015 and secured Family Business of the Year titles at the Halton Business Awards in both 2019 and 2023. In 2025, Nick’s individual contribution has now been formally recognised with the Entrepreneur of the Year award.

“It’s easy to look at the numbers today and miss what it took to get here,” said Nick. “The callouts at 3 am to save money, missing family events, turning up to work after losing both parents – this is what being an entrepreneur looks like behind the scenes. It’s not glamorous, it’s just hard work, sacrifice, and believing in your team and your mission.”

Looking ahead, Nick is ambitious about the future of ICE:

“We’re aiming to become a £10 million turnover company. That will come through a combination of strategic acquisitions and organic development. The foundation is there – now it’s time to build on it.”

Help desks and client portals explained: Choosing the right tool for your customers

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The customer is king, so the saying goes. No matter how good the quality of your products or
services, it’s all for nothing if your customer service is lacking.

Unhappy, unsatisfied customers may not only never return, but spread word of mouth about their bad experience.

But fortunately, the inverse is also true – if your customer service excels, then your reputation is likely to soar, and business with it.

To this end, it’s crucial for most modern businesses to have some customer support tools at
their disposal – but which ones should you use, and what exactly do they do? The two most
common tools on the market are the help desk and the client portal. We’ll go into their features, the differences between the two, and which one you should choose for your business.

What is a help desk?

First, let’s delve into the help desk. A help desk is a piece of software designed to maximise the efficiency and effectiveness of your customer service. It can either be hosted on-site or in the cloud, and most help desk software suites are highly customisable.

The main purpose of help desk software is to track, log, and measure every customer interaction, from common issues like returns and product queries to sophisticated tech support issues.

Common features of a help desk include:
● A ticketing system to take in customer requests or queries and turn them into tickets that
can be categorised, routed, tracked, and closed when the issue is resolved.
● Automation so simple requests can be handled automatically, without the need for
human input.
● Collaboration and communication tools
● Metrics to measure performance and identify any potential trouble spots.
In short, a help desk is there to make your customer service consistent, high quality, and
reliable.

What is a client portal?

However, it’s worth mentioning one other feature that often comes with help desk software: the customer portal. Simply put, a client portal is a collection of information (whether it’s a knowledge base, FAQ, a self-service portal, or all of the above) designed to let customers
resolve their own incidents and questions without involving human support staff.

Typical features of customer portal software include:
● AI-powered features, such as AI chatbot support agents or knowledge bases
● Customisation features so that the portal blends seamlessly with the rest of your website
● A community forum where customers can ask questions and even get support from
other customers
● Seamless escalation from self-service to service from a human agent or AI chatbot,
because sometimes self-service isn’t always the best solution to a problem.

One or both?

At the beginning of this article, we raised the question: which one of these tools should a
business use? The answer should not surprise you. Given that help desk software is there to
assist human agents in providing excellent customer support, and client portal software is there to help customers help themselves, the most obvious answer is to have both.

Fortunately, a lot of help desk software comes with client portal features included, so you don’t have to purchase two separate software suites to get the full range of functionality.

There’s another good reason for offering both to your customers: some customers, especially
younger ones, really like solving their problems on their own with self-service, whereas more
complex and technical issues often call for the expertise of a human agent.

Older clients or customers in particular may prefer communicating with a human to solving an issue themselves via a knowledge base. In some fields – finance, insurance, or healthcare, for example – having a client portal is almost mandatory, as self-service can play a big part in those industries.

What’s the ROI?

Finally, let’s talk about the return on investment for help desk and client portal software.
Properly implemented help desk and client portal software will almost certainly speed up your
response and resolution times – and with most customers now expecting quicker responses
than they did five years ago, that’s of crucial importance.

Automation features, smart routing, and personalised contextual support will bring you faster resolution and happier customers.

Omnichannel communication is another important benefit. Omnichannel support is just another way of saying your business can accept incoming customer requests via SMS, email, social media, web form, or any other number of communications channels.

The more ways a customer can reach you, the happier they’re going to be. When it comes to client portals, the immediate benefits should also be clear. A self-service portal takes pressure off your human agents by letting customers resolve issues without having to talk to another human being. This frees up your support staff to handle the more sophisticated problems and/or issues that require more nuance and a human touch to resolve properly.

If you don’t yet have a help desk or client portal set up for your business, the benefits are
numerous and the drawbacks few – you have nothing to lose.