Cirrus, a leading provider of contact centre solutions, has announced a transformative upgrade to its contact centre platform that promises to revolutionise customer service. With a keen focus on harnessing generative AI and seamlessly integrating cutting-edge technologies, Cirrus consolidates essential tools within a single platform. This advancement is poised to empower contact centres across the UK to enhance customer service while significantly boosting operational efficiency.
The upgraded platform incorporates a range of potent technologies, including CRM, workforce optimisation, and advanced omnichannel features such as an outbound dialler, Drag-and-drop IVR, workflow builder, and agent scripting. The native integration of these elements into one platform facilitates the deployment of generative AI, particularly Cirrus ‘Copilot.’
Jason Roos, CEO of Cirrus, explains, “We have been thinking very hard about where generative AI would have the most profound impact on contact centre operations. And so, in addition to the platform upgrade, we have developed Cirrus Copilot, our ChatGPT AI assistant. Cirrus Copilot lends its support to human agents, automating tasks, offering guidance, and delivering insights that lead to stellar customer interactions. Cirrus Copilot optimisation frees agents to focus on more rewarding engagements.”
The new Cirrus platform empowers businesses of all sizes to personalise each interaction, ensuring that every engagement is meaningful. Real-time agent assistance creates a transcription for every call, enabling agents to enhance their communication with each customer. AI takes the lead in steering the conversation.
Despite the release of the new platform, Cirrus remains committed to ongoing collaboration with its valued partners, allowing for continued 3rd party API integrations. Cirrus and its clients continue to strive for excellence in customer service, setting new industry standards.
The future of contact centre customer service has arrived, and it’s powered by Cirrus.