Leading outsourced contact centre specialists, Bespoke International Group, has announced key appointments in sales, finance, and operations, further strengthening its senior team.
Headquartered in Durban, South Africa, Bespoke has experienced impressive growth since its establishment in 2019, with its upward trajectory continuing into 2023.
Bespoke provides high-quality 24/7 voice, email, and chat customer support to renowned companies in the Energy, Utilities, Retail, and Insurance sectors. With a strong focus on data and information security, Bespoke recently achieved ISO 27001:2013 certification.
Mark Thomason, Group CEO and a pioneer in the international BPO industry in South Africa, leads Bespoke. While the company operates from a modern contact centre in Umhlanga near Durban, Mark is based in the UK, ensuring attentive and consultative support for Bespoke’s valued clients.
The newly appointed team members are as follows:
Keith Shanks – Keith joins as Sales Director, bringing over two decades of experience in customer management outsourcing. He possesses extensive expertise in business development, commercial structures, and client management, having secured significant business across multiple sectors for international and UK-based providers.
Mohammed Gafoor – Mohammed assumes the role of CFO. As a qualified Chartered Accountant (South Africa), he holds overall responsibility for financial reporting and analysis. Mohammed started his career as an auditor at one of the “Big 4” auditing firms and later gained substantial data analytics experience while working for South Africa’s largest asset manager, leading the Life and Retirement Accounting teams and the Finance Analytics team.
David Pall – David joins as Business Development Director, leveraging his exceptional ability to identify and cultivate new business opportunities, successfully managing them to fruition. He has played a pivotal role in expanding the client base of several Tier 1 UK BPOs, overseeing projects that involve UK nearshore and offshore delivery.
Karen Munsami – Karen assumes the role of Quality Manager in Bespoke’s Retail Division. With over 15 years of experience in contact centres and customer service across diverse industries such as Telecommunications, Retail, FMCG, and Financial Services, Karen brings extensive skills and abilities to her role. She holds a Six Sigma Black Belt and possesses a passion for operational excellence.
Mark Thomason expressed his delight at the new appointments, stating, “I warmly welcome our new team members. The strength and depth we have now achieved within our senior team are unmatched in the industry. With our unwavering focus on client delivery, quality, and people development, I firmly believe that each team member will play a pivotal role in our mission to #bethedifference.”