Manchester-based international HR software and employment law advice service, BrightHR is delighted to announce the appointment of Jenny Marsden as Associate Director of Service.
Jenny joined the Peninsula Group, which was started by award-winning entrepreneur Peter Done, over eight years ago as Service Manager. In that time, she has delivered multiple online offerings across the business, ultimately moving to the Group’s global flagship product, BrightHR.
While at BrightHR, Jenny has helped the organisation reach 100,000 active users worldwide and overseen the BrightHR app to make it the highest-rated HR app in the Apple App Store.
Throughout the pandemic, Jenny has also worked in collaboration with BrightHR’s various departments to make sure small business owners receive super service and engage with BrightHR’s innovative array of newly launched products, such as the Furlough Navigator and Back to Work Navigator.
As Associate Director of Service, Jenny will be spearheading and developing BrightHR’s global service engagement and delivery strategy. She’ll focus on supporting BrightHR’s clients and users digitally through multiple contact channels.
Commenting on her appointment, Jenny Marsden said:
“I feel incredibly privileged and excited to be part of the leadership of BrightHR at such an exciting and crucial time. BrightHR has worked extremely hard to develop a unique proposition in terms of service and delivery. We will continue to build on those successes and help BrightHR become even better at delivering great experiences for our clients.
“For the remainder of this year and into 2021, we will be advancing our super service and providing much-needed advice and support to businesses throughout the pandemic. Innovation in process and systems is crucial, and BrightHR has the desire, the knowledge, and the people to remain at the forefront of service delivery.”
Alan Price, CEO of BrightHR, added:
“I’m pleased to announce Jenny’s appointment as Associate Director of Service. Here at BrightHR, we aim to recognise those who deliver consistently super service, and there is no one within the BrightHR business who delivers that more than Jenny. As a business, we invest in developing and training our best talent, and Jenny is testament to this.”
“With Jenny’s extensive experience and enthusiasm, she will continue to play an integral role in developing our service team and delivering the personalised service that BrightHR prides itself on, especially as business owners continue to navigate uncertain times ahead.”
