North West tech firm, Lokulus, has today announced its ambitious growth plans, committing £3m into the future of the business over the next two years, with a new office move, dedicated innovation budget and product launch roadmap, as well as a recruitment drive that will boost its team by 20% as it prepares for a period of significant growth.
Lokulus works with brands such as Matalan, Capita, Serco and Leeds Building Society to create intelligent digital customer service solutions that empower businesses to improve their customer experiences. Their technology uses Artificial Intelligence (AI) , Machine Learning and Robotic Process Automation (RPA), to automate lower skilled tasks; allowing team members to focus on their customers. This efficient tech creates enhanced customer and employee satisfaction, drives profitability for the business and accelerates brand reputation.
With record numbers of customer service teams working from home, as well as a surge in ecommerce sales, Lokulus products have never been more relevant, with brands and businesses looking to make life more efficient for both their employees and customers and enhance their digital offering.
The 19-year-old business, which was formerly known as numero until undergoing a management buyout in June 2019, has recently moved its headquarters to the Glasshouse at Alderley Park, the £30m project aimed at digital and tech companies which forms part of Bruntwood SciTech’s 400-acre park, which boasts 1.5m sq ft of office space.
As well as an office move, the team is also about to launch its first product since the buy out, Pulse, aimed at small and medium sized businesses. After years of creating solutions for Enterprise clients, over the last six months the team has used its learnings to engineer a SaaS based product for businesses who are looking to not only enhance both their digital customer engagement capabilities but enable remote working for their customer service teams.
Speaking about the future, CEO, Mark Chamberlain, said:
“The past year has enabled us to really cement the foundations of the business and plan for the future and now it’s our time to accelerate. In this strange time, we’re fortunate that our technology is hugely relevant for businesses who are wanting to enhance the online customer journey and we’re looking forward to what the future brings. With a new product to launch and a number of innovations in the pipeline, it’s an exciting time for Lokulus.”
Alister Harris, CFO, added:
“Our team has been central to our success so it has been imperative to us that we offer them a stand out location to work from, and Alderley Park is just that. Whilst Covid has initially delayed our ability to take advantage of our new environment, , we are confident that the space will be a place for innovation and collaboration for a long time to come.”
Lokulus is an established company of 20 years and employs a team of over 50 with plans to take on another 10 team members before the end of 2020. It has a proven track record of supporting long term clients such as Capita, Serco, Matalan, Saga Insurance and Leeds Building Society, plus many other well known organisations.
Lokulus is dedicated to future proofing innovation and has a pipeline of new technologies in development, which will enable them to continue to provide long-term contact solutions to organisations and businesses that fits the requirements of an ever changing customer landscape
