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The Lowry and Quaytickets partner with Adyen to support arts attractions as they reopen.

Adyen, the payments platform of choice for many of the world’s leading companies, has announced its partnership with Greater Manchester arts venue, The Lowry, and its ticketing agency, Quaytickets.

The Lowry is a renowned cultural venue in the North West. It sells over 500,000 tickets annually, welcomes over a million visitors each year, and operates on behalf of 40 other venues via its ticketing platform, Quaytickets.

The COVID-19 pandemic has been devastating for the live entertainment and visitor attraction industries. But The Lowry is committed to supporting the sector as it reopens by ensuring it delivers the best possible customer experiences while helping its partners rebuild.
To achieve this, The Lowry and Quaytickets are working with Adyen, implementing its unified platform to reduce operational complexity by providing them with a single payment solution online and across all venues.

All Quaytickets partners will benefit from this collaboration. They’ll enjoy higher card authorization rates, data-driven fraud prevention, and a range of payment methods to welcome customers from around the world. Customer insights will help them develop a deeper understanding of visitors and create personalised experiences across channels.

Keith Kelly, Head of Ticketing at The Lowry, commented: “Working with Adyen to modernise and unify our payments infrastructure has been great. We’re particularly excited about the areas of the Adyen platform outside of ticketing. Its reporting engine, for example, will give us a 360-degree view of customer behaviour, spend, and interaction at a venue. This opens the door to a number of exciting opportunities to improve experiences.

“It might not be the smoothest road ahead for the arts and entertainment industry, but working with partners like Adyen means we’re able to continue offering a powerful package of services to support venues and visitor attractions in their recovery.”

To further revamp its technology, Quaytickets has also launched a new API-driven ticketing platform, SRO provided by SeatGeek, with which Adyen is fully integrated. The new booking system is completely customisable and can reduce labour-intensive jobs for the Quaytickets team. Meanwhile, customers will benefit from easier navigation across venues, tickets, prices, and special offers.

Colin Neil, SVP Business Development at Adyen UK, added: “We’re thrilled to partner with The Lowry and Quaytickets. As an internationally known, iconic Greater Manchester venue, The Lowry has established itself as one of the entertainment industry’s leading ticket offices.”

“The arts and culture industry in the UK has been one of the hardest hit by COVID-19. But, by focusing on providing the best experience possible across all their partners, they’re contributing to the industry’s recovery as a whole.”

The Lowry is currently closed until at least 31st August 2020. However, its new timed entry system has already gone live to cope with restrictions and social distancing in theatres and galleries once they reopen.

Family business Meeks Shoes re-opens in Stockport following surge of online sales during lockdown

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Family-run footwear retailer Meeks Shoes has re-opened its Stockport store after receiving support from Barclays through the Government-backed Coronavirus Business Interruption Loan Scheme (CBILS). A plan is now in place to open the business’ four other stores over the next fortnight, ensuring the safety of staff and customers is prioritised.

The loan, worth £150,000, has been used to cover rent, staff salaries and pay suppliers, as well as helping to support updates to the company’s website following a 200% increase in online sales during lockdown. The Stockport store gives customers an outlet to try on summer footwear before buying, as well as provide parents with the opportunity to browse the back-to-school range. Meeks Shoes is ensuring all staff wear the appropriate PPE, and that door staff, zoning and walkway systems mean social distancing will be safely managed.

Edward Meeks established Meeks Shoes in 1901 in Ashton-Under-Lyne and the business has remained in the family for four generations, with Edward’s great-grandson John now the owner and overseeing a total of five stores across Lancashire and Cheshire.

John Meeks, owner of Meeks Shoes, said:

“We are a family business and have been serving our community for almost 120 years. Our CBIL allowed us to focus on the future, helping us with our rent payments, as well as pay suppliers and staff. Even before the pandemic the retail industry had been grappling with rising rents and increased online competition. So, we’ve also used the lockdown period as an opportunity to update our website and our online takings there have trebled during this time, which has helped while our physical stores have been closed.

“We are now fully stocked and have all of the latest ranges on display in the summer footwear and back-to-school sections of the shop. While Stockport is the first to open doors post-lockdown, we’re looking forward to welcoming customers in four other high street locations over the next few weeks.

“While we expect the next 12 months to be tough, we’ve adjusted to all the social distancing measures necessary so stores remain safe for customers.”

John Darkes, Relationship Director, South Manchester, Barclays Business Banking, said:

“Family businesses like Edward Meeks are institutions and it is essential that we support them in whatever way we can during these uncertain times. John had to close his shops three months ago and subsequently spoke to us about the possibility of getting a CBIL.

“I’m pleased that we have been able to support the Edward Meeks business during this challenging situation and am certain that they will be stronger as a business once stores are re-opened and we all come out on the other side of this.”

I-COM Expands North-West Portfolio in Sign of Regional Recovery

Manchester-based digital marketing agency I-COM has expanded its North-West portfolio with two new client wins in an economic confidence boost for the region.

Signing with the agency is Ashton-under-Lyne-based accountancy firm Sherlock & Co and engineering and manufacturing recruitment agency Employment Solutions, who have their headquarters in Bury. I-COM will be providing email marketing, design and copywriting services to Employment Solutions, while creating Sherlock & Co’s first official website.

Kate Smith, Director of Client Services at I-COM, said: “It’s exciting to see the diversity of industries putting their faith in I-COM to deliver their digital solutions and it is even more fantastic to see this vote of confidence for North West business as we begin to recover from lockdown.

“The nature of the projects also shows how companies have changed their approach to securing business as a result of the pandemic. Pre-lockdown, Sherlock & Co relied on passing trade and word of mouth, but have now decided the time has come to invest in a digital presence. This looks set to be a growing trend among the many sectors that have previously overlooked the opportunities of the web.”

Andrew McGain from Sherlock & Co. said: “Like many firms, these past few months have brought up many challenges for our clients and the way in which we conduct our business, but we’re excited to now move forward into the digital space with our new website from I-COM. The importance of having an online presence that represents our business in the right way has become essential as more and more prospective clients are looking for the services we offer online. Having a professionally developed website will allow us to reach more clients and grow our business – we can’t wait to see it live.”

I-COM has also been given the green light for new website projects from their existing clients Best of British Beer and PHR Solicitors, further demonstrating the wide spectrum of businesses that are investing online as they work towards a post-coronavirus future.

I-COM’s Managing Director, Mike Blackburn said: “These new projects for I-COM from new and existing clients are a sure sign that the worst of the storm is now behind us. In welcoming Sherlock & Co and Employment Solutions to I-COM, it is a clear indicator that the North West is starting to focus on the future, setting in motion those plans that will contribute towards a full economic recovery in the region and beyond.

“At I-COM, we’re thinking about growth again, making plans for the future with increasing confidence as we ride the digital wave that the lockdown’s created. To do our part, we’ve taken the decision to reopen the office to staff as a vote of confidence in our city and to facilitate greater collaboration and creativity among our team. As we stride onwards into summer, we’re looking forward to Manchester’s city centre recovering more of its instinctive exuberance as retailers and offices continue to open up.”

While the post-lockdown world will inevitably present challenges for business, I-COM commends Manchester City Council and Marketing Manchester for the efforts they are making with the Welcome Back Manchester Campaign and would like to offer everyone a big #McrHug.

Manchester companies receive funding for data sharing projects to benefit the environment

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Two Manchester companies have won funding from the Open Data Institute (ODI) via its Innovate UK funded R&D programme for projects that explore approaches that enable trustworthy and ethical sharing of data to help citizens and businesses lower their impact on the environment.

Open Data Manchester and Your Dsposal, both based in Federation House, Manchester, have been awarded funding to work on projects that will benefit the environment. The projects have each received funding between £15-20k, and will conclude their research at the end of January 2021.

This Stimulus Fund is part of the ODI’s research and development programme – which includes a project to support data institutions in becoming sustainable and a project to create guidance and tools to help sectors build data infrastructure and address common challenges – and a broader programme of work on data institutions. A data institution is an organisation whose purpose involves stewarding data on behalf of others, often towards public, educational or charitable aims.

Open Data Manchester is a not-for-profit organisation that supports organisations to release data – and helps people to use it. It has been investigating the use of cooperative structures to help people control the data they collect for themselves and common good since 2014.

The organisation is working with Carbon Co-op, also based in Manchester, to help its members achieve benefits including better delivery of services and more environmentally sustainable energy usage, by developing a cooperative model for sharing energy data.

Julian Tait, CEO, says:

“There are 100s of small scale energy and eco-efficiency cooperatives in the UK, many of which deliver services that create lots of data relating to energy use, such as power usage from smart meters, home energy performance assessments and specific electrical appliance data from water heating to electric vehicles.

“Many energy cooperatives are small in scale and don’t have the capacity to understand, realise the value and share data that they generate through their activities, so data is under utilised. We want to help Carbon Co-op and other small scale energy co-ops to apply our model to realise the value of the data they collect and potentially develop services such as smart grids, microgeneration schemes, better energy load balancing and services based on the behavioural aspects of energy use.

“Cooperatives are intrinsically democratic organisations with enhanced layers of governance and accountability that enables them to act ethically and return value to their members. Through the work supported by the ODI we hope to develop our model for data cooperatives drawing on these strengths, bringing value to members, and developing more environmentally effective energy services”.

Your Dsposal uses Environment Agency open data to create an accessible directory with profiles for almost 500 recycling centres in England, providing basic information on these facilities.

Director Sophie Walker says,

“As everyone creates waste, it should be easy to find the information needed to be able to handle it in a responsible and environmentally friendly way but the public is often confused about the services their councils offer and struggle to access the relevant advice.

“Waste crime costs the UK economy around £1 billion a year, and Defra has highlighted that the lack of digital systems in the waste industry makes it easy for serious and organised crime to take advantage.
“By developing a data infrastructure, bringing together and sharing data on sustainable waste services in the UK we can make it easier for the public to find accurate information about their local recycling facilities, developing an open data standard for Household Waste Recycling Centres and releasing a prototype open dataset.
“This project will allow us to understand, harmonise and validate data for all recycling centres in the UK including useful information such as location, opening hours, waste types they will accept, vehicle restrictions, charges levied and special measures in place due to Covid-19.
“We are thrilled to be supported by the ODI, and the Stimulus Fund allows us to accelerate our work and tap into expert advice. Making it easier for people to do the right thing with their waste and recycling is critical to enabling the UK to meet its recycling targets. We’d be delighted for anyone who is interested in this area to get in touch with us and we welcome collaboration on this project.”
The energy sector is also set to benefit from considerable funding announced in last week’s Emergency Budget – £2bn to create green jobs and £1bn funding for improving the energy efficiency of public sector buildings.

Leigh Dodds, Director of Delivery at the ODI said:

“These projects show the potential that sharing data has to solve challenges in creating a zero net economy in the UK and globally. It’s great to see people coming together to solve challenges that affect us all.

“We want to help these projects succeed. Our experience of ethical data sharing and improving data infrastructure, like supporting and growing data institutions and data access initiatives, will help these projects become sustainable for the benefit of all. We look forward to working with them to develop tools and guidance that will support the development of other impactful initiatives.”

Manchester start-up takes stock after pandemic effort

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A Manchester-based start-up has taken delivery of new stock for the first time since the coronavirus pandemic hit after lending its support to hospitals across the North West over the last three months.

Levitex®, based at Manchester Science Park, is hoping to get its growth plans back on track after COVID-19 put the brakes on the official launch of its ‘gravity defying’ pillows, which contain a unique type of foam technology.

The pillows have been created following a series of clinical trials and are specially designed to improve posture during sleep, easing neck and back pain.

Levitex® medical director, Dr Ilan Lieberman, a pain management specialist, returned to the NHS frontline as part of the team at the Intensive Care Unit (ICU) at Wythenshawe Hospital in April to help in the fight against COVID-19.

During that time, more than 200 Levitex pillows were also donated to local hospitals including Manchester Children’s Hospital, North Manchester General, Wythenshawe Hospital, Salford Royal, and Lancashire Teaching Hospital in Preston to aid patients in their recovery from the virus.

Despite lockdown putting a halt on businesses across the country, Levitex is now preparing to distribute its range of pillows to customers for the first time since its successful Kickstarter campaign in October 2019.

Levitex founder and CEO, James Leinhardt, said: “This is the first time our pillows and mattresses are going to be on sale to the general public so it’s a huge milestone for us as a company.

“COVID-19 has presented new challenges for all businesses, but I’m so proud of our team to have battled through this period whilst doing everything we could to help those in Manchester and the wider North West suffering with the virus.

“I’ve spent most of my career working with NHS trusts, care homes and local authorities across the country and that’s why I wanted to create a product that would genuinely help people. Good sleep posture is so important, and we’ve taken a scientific approach to everything in order to create a product that helps reduce things like neck pain and back ache.

“All of our products are made from a new type of polyurethane foam technology we’ve invented to create the best pillow for neck pain, and I believe it will be a game-changer for those looking for a better nights’ sleep.

“We work with a number of professional sports clubs and elite athletes, including Chelsea Women’s FC, who won the league this season, Sale Sharks’ World Cup winners for South Africa Faf De Klerk and Lood de Jager and gold medallist Olympians Ed Clancy and Will Satch, and they’ve all reported better sleep and less pain after using our pillows.”

Having undergone independent clinical trials at University of Salford, results showed that Levitex® foam offered the best combination of comfort, support and pressure relief. It was tested against 11 other sleeping surfaces including memory foam, sprung mattresses and air-alternating mattresses often found in hospitals.

As the start-up continues to expand, further studies with the University of Central Lancashire and professional sports clubs are planned to discover further evidence about Levitex® products’ impact on easing pain and improving sleep posture.

Levitex has also previously teamed up with Championship side Preston North End FC and British high jump star, Morgan Lake, Invictus Games captain and army veteran, Major Bernie Broad and Britain’s Strongest Man, Adam Bishop.

TOP RANKING FOR CLARKE WILLMOTT’S MANCHESTER OFFICE

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The Manchester office of national law firm Clarke Willmott LLP has once again been recognised in the recently released Chambers and Partners High Net Worth rankings.

The office has been awarded a Band 2 ranking and is described as highly regarded in the Manchester market for private wealth law matters.

In addition to the firm’s top rating, all three Manchester-based practitioners have been individually ranked as leading lawyers in their field.

Partner and head of Manchester’s private capital team Paul Davies is ranked in Band 1. With 20 years’ experience in dealing with legal and tax issues for wealthy individuals, Paul is praised for his ‘expertise regarding estate
planning, inheritance tax planning and offshore trusts’. One commentator notes: “He is highly technical, prompt and provides a timely response without fail. He is reliable and he can deal with a matter quickly and
efficiently.”

Senior associate Nicola Walker is named as an ‘associate to watch’. Advising high net worth clients on domestic and cross-border probate and estate administration, as well as succession and inheritance tax planning, Nicola
is described as having “such an excellent manner with clients, and she is very personable and collaborative. It is always a pleasure to work with her.”

Also an ‘associate to watch’ is Rebecca Clarke who specialises in capital tax planning and cross-border estate administration. One interviewee said: “She has held our hand through the whole process and taken almost all the
burden away from us by setting everything up exactly as we wanted.”

Anthony Fairweather, head of Clarke Willmott’s Private Client team, said: “We are delighted with this year’s High Net Worth Guide, and we’re pleased to see our people individually named for their work, across our
Manchester, Taunton and Bristol offices.

“These rankings are very impressive and are testimony to the strength and consistency of the private client team we have.

“Our strong and growing presence in all regions of the UK highlights Clarke Willmott’s private client practice as one of the best and most diverse in the country.”

The Chambers and Partners High Net Worth guide covers private wealth management work and related specialisms, features in-depth editorial about the leading lawyers and law firms for wealthy individuals and families.

Clarke Willmott LLP is a national law firm with seven offices across the country in Birmingham, Bristol, Cardiff, London, Manchester, Southampton and Taunton.

MANCHESTER ALDI STORES LAUNCH PARTNERSHIP WITH DELIVEROO

Shoppers in Manchester will be able to have their favourite Aldi products delivered to their door in as little as 30 minutes as part of a new partnership with Deliveroo.

The Ancoats, Arndale, Didsbury, Trafford and Altrincham Aldi stores are set to be amongst the first in the country to trial the new service, which will offer local residents a selection of more than 200 Aldi products at their fingertips via the Deliveroo app. This will include a range of essential items, such as bread, milk and fresh produce, which will be picked and packed by Aldi colleagues for delivery by Deliveroo’s network of riders.

The new on-demand service has been introduced to offer customers greater flexibility and access to affordable Aldi groceries.

The trial was initially launched at eight stores in the East Midlands, but was later extended to one store in Camden, London, and is now being rolled out to 11 more.

Among the stores now offering the service are five in Manchester that will launch next week. If successful, the rapid delivery service could roll out to further Aldi stores by the end of 2020.

Richard Thornton, Communications Director at Aldi UK, said: “We hope the new trial with Deliveroo will provide more customers in Manchester with access to great quality food at Aldi’s unbeatable prices.

“This is a new and exciting venture for Aldi and we will be constantly reviewing how we can best serve our customers during these challenging times.”

The five stores launching in Manchester are as follows:

Manchester Ancoats
Manchester Arndale
Didsbury
Trafford
Altrincham

Manchester Agency Campfire welcomes Three New Hires

Campfire, the Social Media Marketing Agency, welcomes three new hires to the business to work on global TikTok campaigns, expanding paid social plans and increasing influencer scope.

Sophie Angell, previously of The Hut Group, joins as Account Director taking charge of key accounts such as The INKEY List, Missguided and Myprotein as well as overseeing the accounts team and driving further new business.

Alex Ighalo joins the agency from Mediacom and Custard Digital as Account Manager, coming on board to manage all SMB clients with the focus of expanding the category even further.

Chloe Millward who was Influencer Executive for Bella Design & Marketing will be responsible for handling all influencer relationships for new and potential clients, with particular focus on the global TikTok campaign for The INKEY List.

Joe Gradwell, CEO, says: “Both Alex (CCO) and I are absolutely thrilled to witness the expansion of the agency; we pride ourselves on the talent in our team and their capabilities. It’s also particularly exciting watching our growth continue during what we would have anticipated a difficult period due to the current climate.”

Alex Brown, CCO, adds “Getting the right people with the right knowledge and experience is so important in a young company like ours. They’re the people that help lay the foundations for your business and culture. We’re incredibly excited to have people join that have such an extensive wealth of knowledge and experience in different facets of our industry, sharing the same vision as Joe and I.”

Campfire stated a previous revenue target of £400,000 at the beginning of 2020 which the agency surpassed by May. Due to expansion, the team have now challenged themselves by almost doubling its target to £1,000,000 with further hires on the agenda.

Private equity set to bolster North West dealmaking

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Private equity transactions are likely to play a significant role in the recovery of the North West deals market over the next 12 months, according to DSG Chartered Accountants and YFM Equity Partners (YFM).

Both firms suggest that historical downturns, such as those experienced in 2008, could provide an indication of the potential outcomes of the next couple of years as businesses navigate through the impacts of Covid-19.

Data gathered from Experian MarketiQ showed that North West private equity dealmaking saw a 58 per cent drop from 2008 to 2009, with deal volumes not returning to pre-recession levels until 2014.

In contrast, the current economic crisis arguably offers a unique opportunity for private equity buyers. This is due to a surplus of dry powder among investors, with trade buyers also more likely to be focusing on survival and consolidation than making acquisitions.

Both firms also believe that the post-COVID environment represents an opportunity for companies that are already backed by private equity to pursue a buy and build strategy. With smaller companies struggling to achieve organic growth, strategic acquisitions can deliver immediate value improvements and provide a more secure footing for the future of the business.

Iain White, partner at DSG Chartered Accountants, said: “While the 2008 crisis was sector agnostic, with few businesses emerging unscathed, the 2020 situation is very different – there will be clear winners and losers. With trade buyers likely to be focussing on restoring their own houses to order, in the short to medium term, businesses in the North West could consider private equity as a viable option, either to supercharge growth or achieve a full or partial exit.

“While we expect that private equity transactions will take centre stage in the North West deals market, it could also be a trend seen nationally over the coming months.”

The North West could also see a rise in flexible deal structures, with options like structured earn out arrangements and partial exits likely to rise as vendors look to take some cash off the table but retain some value in the business, generating value for all parties.

“Being open to agile deal structures and applying the best management information will give businesses options that simply would not have been available during the 2008 financial crisis,” White added.

Andy Thomas, partner at independently owned YFM, which specialises early-stage and late-stage investments, said: “Striking the right deal with the right private equity firm could provide business owners with both an opportunity to take cash off the table now and an investment partner that could help unlock future value.

“Having said that, it is important that owners get advice at the earliest possible stage, to help them understand the challenges they are facing and their prospects for future growth, either organically or through acquisition. An adviser will be crucial to finding that ideal partner to maximise the value of the business.”

Cereal-sly good apprenticeship opportunity at Kellogg’s UK head office

Cereal giant, Kellogg’s UK, has an exciting opportunity for two apprentices to join its team at the MediaCityUK based headquarters in Manchester.

This will be the first time the business has offered an apprenticeship scheme at its head office, and it comes in addition to the apprenticeship programme that has been running at its Trafford Park factory since 1957. Those who apply will have the chance to gain three years’ experience with Kellogg’s – which was last month named as the UK’s most reputable company*.

The newly introduced roles will provide apprentices with hands on experience in several commercial teams including sales, marketing and supply chain.

Chris Jones, Kellogg’s HR director UK & Ireland said: “I am very pleased to introduce the first ever commercial apprenticeship scheme to the Kellogg’s MediaCity office. This is a great opportunity for two apprentices to get hands-on and varied experience with the UK’s favourite breakfast brand – gaining invaluable qualifications along the way.”

The successful candidates will gain two qualifications with ‘Apprenticeships at Salford City College’, completing a Business Admin Level 3 Apprenticeship in the first year. The apprentices will then determine their final two years and decide to join the sales or marketing team – resulting in either a Sales or Marketing Executive Level 4 Apprenticeship.

Allan Milne, Head of Apprenticeships and Business Development at Salford City College, said: “We are delighted to be working with Kellogg’s on this innovative apprenticeship programme. The opportunities available will ensure that the successful candidates will receive a fantastic experience with a great organisation.”

Kellogg’s is encouraging applicants to think outside the cereal box when applying for the roles, suggesting candidates choose a format of application that suits them. Suggestions include an interactive digital CV, a video or a traditional CV and cover letter. Applicants must meet the following criteria: Grade C in Maths, English and one other subject at GCSE and 3 A-Levels (or equivalent) at grade C or above.

Applications and further questions should be sent to [email protected]before the deadline on 31st July 2020.