Guest365 triumphed at the STAA Property Manager Awards last week, walking away with the coveted STAA Best Customer Experience Award for the bespoke experience they offer both their short-let homeowners and guests.
The STAA Property Manager Awards recognise the best in short-term property managers from all across the UK.
Manchester based Guest365 prevailed over other national companies for the award. Sponsored by Touch Stay, the inaugural STAA Property Manager Awards winners for 2022 were announced at a ceremony at the Bloomsbury Bowling Lanes, Kingpin Suite, King’s Cross, London on the evening of the 23rd November.
Guest365 manages multiple properties across the UK and as far afield as Barbados. They currently employ just under 50 people in Manchester, the UK and internationally all of whom focus on delivering the best service to all parties. They were nominated for the award due to the bespoke and one-of-a-kind experience they offer to both property owners and guests.
It is Guest365’s effort in making sure every guests stay is extra special that has led to winning the STAA Best Customer Experience Award. Just one example of this was organising biodegradable glitters and alcohol-free bubbly for a group of young guests who told Guest365 they were staying to attend a Harry Styles concert in London. Guest365 took the opportunity to make their stay extra special and delighted the guests with the extra personal touch.
Guest365 also ensures that each owner has a dedicated Account Manager and offers value for money with one of the lowest management fees in the industry.
Managing Director of Guest365 Kevin Shaw said: “At Guest365 we are honoured to be member of the STAA as we strive to continually contribute to the sustainable growth of the short-term rental sector.
Achieving the award for Best Customer Experience at the 2022 Awards is a real honour and I am extremely pleased that the hard work and dedication that the Guest365 team have put in has been recognised.
At Guest365 we are constantly reviewing our systems and ways of working to ensure that our customers are always at the centre of everything we do.
As our portfolio has grown so rapidly in recent years we have worked hard to ensure that we don’t lose sight of the importance of putting the guest’s needs first.
Each and every member of our team knows how their work contributes to the guest journey from our Housekeepers to our Account Managers and from our Maintenance teams to our Guest Services teams. As Guest365 continues to grow and break boundaries, that quest for the best customer experience will always remain at the forefront.”
Operations Director of Guest365 Nathan Nilsson said: “Kevin and I were absolutely delighted to receive this award in recognition of our commitment to providing the best possible experience to our customers and clients. Guest365 has seen rapid growth over the last 2 years, and it’s been of huge importance to us that we don’t lose that personal touch with the people we deal with. We’re a privately owned company, every client has a dedicated Account Manager, and every customer can speak to someone who works here and can help them 24 hours a day, 365 days a year. This award makes the hard work to ensure these service standards are achieved worthwhile.
Of course, this award truly belongs to our wonderful staff who continually find new ways to delight our clients and customers, and work tirelessly to ensure everyone has everything they need. Without our wonderful team, we wouldn’t be able to operate Guest365 and we certainly wouldn’t have grown to where we are today. So a big thank you and well done to them!
Lastly, we’d like to thank the STAA for welcoming us into the family and recognising us for this award. In a booming short-let market, the STAA is a valuable organisation that brings us together as a strong and prosperous industry. We’re now working hard to find new ways of going the extra mile for our clients and customers, and hopefully we will build further on what we’ve already achieved.”
