Manchester-based, global employment law consultancy, Peninsula has received the inaugural Feefo Platinum Trusted Service Award, which recognises businesses that deliver super service and exceptional experiences, as rated by real clients.
Feefo gives Platinum Trusted Service awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more. Peninsula has reached this standard for an outstanding four successive years and received the Feefo Platinum Trusted Service Award in 2020 when it was initially launched. Last year, Peninsula earned over 1,000 Feefo independent five-star reviews for the superb service clients experience.
Peter Done, Founder and Group Managing Director of Peninsula said:
“In these challenging times, it’s important to celebrate the positives. We’re delighted to receive this award and continue to put our clients at the heart of everything we do. Achieving the inaugural Feefo Platinum Trusted Service award is special and reflects our team’s commitment to delivering an excellent experience. It has taken every one of us working at our peak; from the office to our homes. The logistics of maintaining the level of service we have, considering the demand we experienced, is remarkable, and we feel a real sense of achievement. This was uncharted territory, and we adapted to ensure all our clients had the support they needed. The kind of super service we delivered became more and more complex, but we lived and breathed the idea that nothing but the very best support would do.”
Congratulating Peninsula on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented:
“The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.
“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service, and they deserve a huge amount of credit for what they have achieved. It’s why we have changed our criteria to be fair to the organisations that have struggled in such difficult circumstances. At Feefo we help our clients give their customers the best experiences possible.
“I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”
