A severely sight impaired entrepreneur who was once asked to leave a shop for bringing in her guide dog is now using her experiences to help businesses create more inclusive customer journeys.
Sangeeta Uppaladinni first made headlines in 2012 after being told to leave a London souvenir store while visiting during the Queen’s Diamond Jubilee weekend. That experience, alongside the broader challenges she has faced, has since motivated her to drive change in how accessibility is approached.
She is now launching Brand Positive Encounters®, a venture focused on helping organisations improve accessibility across their brand touchpoints for pan-disabled audiences, while also enabling businesses to benefit from the “purple pound”.
“Too many businesses are still treating accessibility as a compliance exercise instead of looking at the whole customer experience journey,” Ms Uppaladinni, from Alsager, Cheshire, said.
“There are 16.1 million disabled people in the UK, with a collective spending power of £446 billion a year. Can businesses afford to miss out on that?
“When businesses make their brand touchpoints accessible, they can tap into that spending power as another revenue stream. At the same time, pan-disabled people can buy from the brands they want to love, with ease. It’s a win-win.”
At the heart of the venture is what Sangeeta describes as a significant opportunity that many organisations have yet to fully recognise.
Ms Uppaladinni said: “Businesses often say they are meeting accessibility compliance and that should be enough. But in my view, there has not been enough progress in making brand touchpoints genuinely accessible in this day and age.
“That is the gap Brand Positive Encounters® is here to address. It’s about helping organisations move beyond minimum standards and take an honest look at how their brand is experienced by pan-disabled people in the real world. Accessibility should be seen as a route to better design, clearer communication and more meaningful engagement.”
She says the business is firmly grounded in her own lived experience.
“I have lived this reality since birth. The daily obstacles of trying to participate in a world not built for disabled people, and even trying to buy from the brands we love, can lead to frustration, stress and disillusionment.
“I wanted to roll up my sleeves and make a difference by working with businesses as a strategic partner in accessibility. I do that through a 360-degree approach, focusing on leadership mindset, behavioural change and auditing brand touchpoints.”
Ms Uppaladinni brings significant expertise in marketing communications, accessibility, disability advocacy, policy, and consultancy, having worked with organisations such as Siemens, DKT International, NHS bodies, Spacial.com, and Oxford College of Marketing, as well as through her own consultancy work.
About Brand Positive Encounters®Brand Positive Encounters® offers two core services. The first is a brand touchpoint audit, enabling organisations to assess accessibility across customer-facing channels, produce a detailed report and identify practical improvements, often achievable within existing resources.
The second is The Great Escape Blueprint, a presentation and immersive workshop inspired by the real events of ‘WWII The Great Escape’. It focuses on project management, leadership mindset, problem-solving under pressure, adaptability, resilience and teamwork.
For Sangeeta, the two strands are closely connected.
“The Great Escape Blueprint is not separate from accessibility,” she said. “It’s about constraints, problem-solving under pressure, adaptability and resilience. I drew parallels between the barriers faced by the POWS – the great escapers, the obstacles I face through disability, and the challenges businesses face today.”
“What makes Brand Positive Encounters® different is its behavioural, lived-experience approach, looking beyond whether something passes checks to how it actually feels and functions for people. Many organisations focus on compliance. I want businesses to look wider than that.”
The business is aimed primarily at private sector organisations, particularly mid to large corporates, as well as public sector bodies seeking to improve access to services and information for pan-disabled audiences. It is launching nationally, with ambitions to expand internationally.
With Brand Positive Encounters® now live, Sangeeta is urging organisations to stop overlooking an untapped market and start creating accessible brand experiences for the people who want to engage with, and buy from, them.
