Bespoke International Group, a leading provider of outsourcing and managed customer services, has witnessed remarkable progress in terms of headcount, turnover, and profit during the financial year 2022/23.
Having completed four successful years in the industry, this company delivers comprehensive omni-channel support services to businesses in the UK and around the globe. Located in Durban, South Africa, their state-of-the-art operational call centre caters to the needs of partner organisations, effectively addressing and resolving customer queries to enhance satisfaction and retention rates.
Mark Thomason, the Group CEO and one of the pioneers of the outsourcing sector in South Africa, took a moment from the fourth anniversary celebrations to reflect upon yet another exceptional year of expansion.
“I am thrilled to announce another impressive set of financial results for this year. We have achieved substantial year-on-year growth for the fourth consecutive year, witnessing a remarkable 50% increase in our billable workforce. The driving force behind this expansion has been the acquisition of four new clients within the first five months of 2023, with additional brands expected to join us later this year.”
Bespoke’s standing as a preferred partner in the Retail and Energy sectors has allowed it to align growth with strategic investments. “Our shareholders continue to demonstrate their confidence in our business by investing in its development. This enables us to enhance our infrastructure, technology, and management practices, further solidifying our value proposition to clients,” Mark added. “We possess an extraordinary capacity for agility and scaling operations to meet the evolving needs of our clients. The combination of our ambition and the investments we receive ensures that we can continue to do so well into the future.”
The ongoing success of Bespoke is not only a testament to their accomplishments but also to the growth and progress of the outsourcing industry in South Africa. What sets Bespoke apart is their remarkable senior team based in the UK, offering valuable face-to-face consultations during the onboarding process.
For more information about Bespoke International Group, please visit www.bespokeinternationalgroup.com or contact Keith Shanks, Sales Director, at [email protected].
