13.1 C
Manchester
Saturday, May 17, 2025
NewsAwardsVerastar recognised for ‘award winning learning and customer service’

Verastar recognised for ‘award winning learning and customer service’

Sale based small business services provider Verastar has been recognised for its bold, creative and impactful learning in the workplace and its customer service excellence in the as it wins a suite of national awards. 

The Learning at Work Week Impact Awards celebrate campaigns by employers from across the UK that champion and drive lifelong learning at work and opportunities for staff.  Verastar has been recognised as an organisation that has gone above and beyond to promote learning in the workplace

This year’s winners of the awards, created by the educational organisation Campaign for Learning, all took part in Learning at Work Week in May and are from a diverse mix of sectors, including national media, banking and finance, corporate utilities, and the NHS.  

Verastar employs around 600 staff at its Sale and Central Manchester based offices and was voted as winner of both the Innovation in Learning and Development Award, sponsored by Findcourses.co.uk and the Inspiring a Lifelong Learning Culture Award, sponsored by getAbstract.

Ivan Jones, Head of Learning and Development at Verastar comments: “The team were relentless and the hard work and effort that went into this week really showcased our qualities as an L&D function. We are creative thinkers, never satisfied with the status quo, but instead we challenge and push ourselves to deliver innovative and engaging learning solutions.”

Learning at Work Week is an annual celebration which encourages all organisations to promote a learning culture highlight the importance and benefits of continual learning and development. The Verastar team created the concept of a ‘Learn Island’ theme for its Learning at Work Week which captured the imagination of all the employees, including the CEO Lee Hull.

Ivan adds: “To win two Impact Awards in our first year of taking part in Learning at Work Week is a dream come true and inspires us for the next stage of our journey as a department. A huge thank you to all our colleagues who took part.”

Verastar was also named a b-Heard ‘One to Watch’ 2022 organisation earlier this month where workplace engagement is showing promising signs for the future and good levels of engagement.

Finally, Verastar Group was featured at the Northern Contact Centre Awards for Best Transformational Programme in which the Customer Care Technical COE Manchester was highly commended.  Verastar’s Samantha Hale won the Complaints Manager of the Year.

Customer Care Director Stacey Clarke comments: “I’m so proud of my team for winning two awards of recognition. Customer complaints used to be a taboo subject but we’ve worked hard to change the way in which we interact with other teams around the business to try and resolve a complaint as early as possible. Thank you to everyone who has supported these amazing achievements, we really were a united team working together across Customer Care, HR, Transformation and Development, and IT to make these awards possible.”

News Desk
News Deskhttps://www.businessmanchester.co.uk/
The Business Manchester News Desk team is a collective of experienced journalists and editors dedicated to delivering comprehensive business news and insights from the Manchester area and beyond. With a strong background in finance, technology, property, and innovation, our team ensures that our readers stay well-informed about the latest trends and developments in the business world. Through in-depth reports and insightful analysis, the Business Manchester News Desk team is committed to providing high-quality journalism to its audience.
Latest

Global tech fulfilment platform delivers profitable, double-digit revenue growth

A global tech enabled fulfilment provider has posted record revenues for FY25.  In the year ending March 31, 2025, fulfilmentcrowd – a global fulfilment platform,...

How QI Group transformed employee engagement into business growth

Who is the owner of QI Group? Under the stewardship of founders Vijay Eswaran and Joseph Bismark, the QI Group has grown from a startup...

From Tragedy to Triumph: GP Opens London’s First Skin Café for Women Over 50

In a moving tribute to resilience and womanhood, Dr Amina Adeniran — NHS GP and founder of The Super-Skin Clinic — is opening London’s...

National Fish and Chip Day to Celebrate Its 10th Anniversary on 6th June

Fish and chips: whether it’s cod, haddock or plaice on your plate, and whether you swear by curry sauce, mushy peas, or a splash...
Subscribe to our newsletter
Business Manchester will use the information you provide on this form to be in touch with you and to provide updates and marketing.
Don't miss

Applications Open for £10,000 Dover Prize to Support UK-Based Artists Over Two Years

The Dover Prize 2025 is now accepting applications, offering UK-based visual artists and creative practitioners a unique opportunity to secure a two-year bursary worth...

How QI Group transformed employee engagement into business growth

Who is the owner of QI Group? Under the stewardship of founders Vijay Eswaran and Joseph Bismark, the QI Group has grown from a startup...

Car Owl drops game-changing tools with car history check upgrade

Car Owl, the trusted name in comprehensive vehicle insights, today announced the launch of three innovative new tools designed to revolutionise the car-buying experience. The...

Understanding the French HR market: A guide for Manchester companies

For Manchester-based businesses looking to expand into the French market, understanding the nuances of human resources management in France is essential. From complex labour laws...

More News

BET Awards 2023 Live Show Online Broadcast TV Channel

The 2023 BET Awards air tonight -- Sunday, June 25 -- at 8 p.m. Eastern on BET. The show will air live from the...

[WATCHLIVE-SHOW] Tony Awards 2023 Live TV Channel Free Online Broadcast 11 June 2023

The 76th annual Tony Awards will be available to stream on CBS and Paramount+ on June 11 at 8 pm ET. However, before the...

Thomas Kneale & Co Ltd Receives the King’s Award for Enterprise in Sustainable Development.

Thomas Kneale & Co Ltd (TK), a Manchester-based textile company established in 1947, has been awarded the inaugural King's Award for Enterprise in Sustainable...