Bespoke International Group, a prominent outsourcing and managed customer services specialist, is experiencing a surge in turnover projections, thanks to significant account wins in the retail sector.
Established by pioneers of the outsourced customer service industry in South Africa, the company is celebrating its fifth year of operation and has demonstrated steady growth over the past four years. As a preferred supplier to the retail sector, Bespoke International Group has successfully secured new accounts in the first half of 2023, expanding its already extensive retail and e-commerce portfolio.
Sales Director, Keith Shanks, expressed his thoughts on the recent wins in the retail sector, saying, “Our track record of delivering quality, agility, and retail peak flexibility for multinational e-retailers has played a pivotal role in acquiring major new UK-based retail clients this year. This includes partnering with a leading multi-brand retailer and a major UK-based clothing retailer. Both clients have the potential for continued growth throughout the peak trading period and into 2024.”
He further emphasised the company’s strengths, stating, “Our exceptional team consistently impresses when it comes to winning business. Our agility enables rapid onboarding and scaling of new accounts without compromising on quality, making our proposition truly compelling. Our advisors in Durban excel at providing omni-channel customer service support and inbound sales. With a deep understanding of retail’s seasonality, we skillfully plan and flex for seasonal demand, ensuring we provide unwavering support during this critical time.”
The peak season in the retail sector traditionally begins in mid-October, building up to the high-demand periods around Black Friday, the festive season, and the new year. Bespoke International Group prepares well in advance for these months, setting clear objectives for recruitment, staff training, and performance KPIs.
As a leading figure in retail sector outsourcing in South Africa, Bespoke International Group has been experiencing consistent growth. Additionally, recognising the significance of their UK client base, the company has established a UK-based senior team to provide valuable face-to-face consultation during the onboarding process and for ongoing support.