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NewsAwardsVerastar recognised for ‘award winning learning and customer service’

Verastar recognised for ‘award winning learning and customer service’

Sale based small business services provider Verastar has been recognised for its bold, creative and impactful learning in the workplace and its customer service excellence in the as it wins a suite of national awards. 

The Learning at Work Week Impact Awards celebrate campaigns by employers from across the UK that champion and drive lifelong learning at work and opportunities for staff.  Verastar has been recognised as an organisation that has gone above and beyond to promote learning in the workplace

This year’s winners of the awards, created by the educational organisation Campaign for Learning, all took part in Learning at Work Week in May and are from a diverse mix of sectors, including national media, banking and finance, corporate utilities, and the NHS.  

Verastar employs around 600 staff at its Sale and Central Manchester based offices and was voted as winner of both the Innovation in Learning and Development Award, sponsored by Findcourses.co.uk and the Inspiring a Lifelong Learning Culture Award, sponsored by getAbstract.

Ivan Jones, Head of Learning and Development at Verastar comments: “The team were relentless and the hard work and effort that went into this week really showcased our qualities as an L&D function. We are creative thinkers, never satisfied with the status quo, but instead we challenge and push ourselves to deliver innovative and engaging learning solutions.”

Learning at Work Week is an annual celebration which encourages all organisations to promote a learning culture highlight the importance and benefits of continual learning and development. The Verastar team created the concept of a ‘Learn Island’ theme for its Learning at Work Week which captured the imagination of all the employees, including the CEO Lee Hull.

Ivan adds: “To win two Impact Awards in our first year of taking part in Learning at Work Week is a dream come true and inspires us for the next stage of our journey as a department. A huge thank you to all our colleagues who took part.”

Verastar was also named a b-Heard ‘One to Watch’ 2022 organisation earlier this month where workplace engagement is showing promising signs for the future and good levels of engagement.

Finally, Verastar Group was featured at the Northern Contact Centre Awards for Best Transformational Programme in which the Customer Care Technical COE Manchester was highly commended.  Verastar’s Samantha Hale won the Complaints Manager of the Year.

Customer Care Director Stacey Clarke comments: “I’m so proud of my team for winning two awards of recognition. Customer complaints used to be a taboo subject but we’ve worked hard to change the way in which we interact with other teams around the business to try and resolve a complaint as early as possible. Thank you to everyone who has supported these amazing achievements, we really were a united team working together across Customer Care, HR, Transformation and Development, and IT to make these awards possible.”

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