Bespoke International Group, renowned specialists in outsourced customer service, have introduced a tailor-made employee engagement app that is making waves in improving staff retention rates and enhancing employee performance across the company.
Dubbed ‘The Bespoke App,’ this unique tool has been meticulously crafted by the in-house development team of one of South Africa’s fastest-growing companies. It enables employees to connect with their colleagues in a secure, safe, and convenient manner.
Donovan Soobramoney, Director of Shared Services, expressed his insights: “We wanted to develop a unique technology solution that would enhance employee inclusivity, engagement, KPI performance, and drive staff retention. We believe that it’s the very first of its kind within the industry, and the benefits it has brought has exceeded our expectations.”
He further explained, “The development process involved cross departmental collaboration, to effectively realise a meaningful two-way communication tool that delivers performance benchmarking, motivational content sharing and engagement between team members and senior staff.”
“Much more than a traditional intranet, we think of it as an “Employee Relationship Management” (ERM) tool, crafted via a user-friendly application that consolidates multiple features. The task was undoubtedly challenging, but we successfully transformed our vision into reality.”
“We’ve long believed that employee engagement is vital to foster a positive working culture and encourage the behaviours that we know create an outstanding business. The ‘Bespoke App’ is just one example of our investment in employees and is helping us create a happier working environment, reducing attrition rates and encouraging staff to develop their careers with us. Continuity and experience feed through to our clients by way of outstanding customer service.”
Established in 2018, Bespoke International Group operates from a cutting-edge contact centre in Durban and has emerged as a preferred supplier to the energy and retail sectors.